HSBC Online Banking Worry

Andrea8

Hi,

I have just tried to log into my online banking screen and on the screen which normally requests birthday and 3 pin numbers there is now an extre box asking for my full security number!!

I was logged on ealier this morning and this extra bos was not there.

Have I missed a mailing from HSBC about this or is something amis?

Thanks,
Andrea

sutton111

Seems dodgy ring them up and double check. Don't enter your details until you are sure.

Lokolo

Its still the same for me. You most probably entered wrong address (https://www.hbsc.co.uk) or something so gone to a fake site.

dancingqueen_tr

I have had emails from HSBC saying that they would never ask for you full security number so do not put it in!

Tabatha_Kitten

This happened to me a few weeks back. Obviously I didnt enter the full number, and I rang their internet helpline but they wernt very helpful. They just told me to run my virus software, which I did and it found nothing.
When hubby got home he looked into it and said it was some sort of key tracking virus. Ill ask him later what it was he did to sort it out.