Locked Halifax Account

scottishminnie

sounds to me like complete system failure. This happened to me back in September when I was in the US (needless to say the call me option was useless). The helpline number was also dead. Imagine my surprise when I logged back in next day and my account had mysteriously been unlocked.

Try going back in tomorrow and see what happens - sometimes when they have a major security scare rather than arouse customer suspicion by taking the whole system offline they do things which points to customer error.

My advice on transferring if that's what you eventually decide is to go to RBS - I used to work for them (now work for HBOS sadly) and they are lighht years ahead of the other banks.

redrabbit29

Mikeyorks wrote: »

Were you using a PC other than your normal? As they've recently increased their security to guard against unauthorised accesses via 'alien' PCs. If you trigger this you would normally get a screen asking you to select the telephone number you wish to be contacted on? If you're on a remote PC and have only provided your home number .... they will try you on that ... then lock the account if you don't answer :-

http://www.halifax.co.uk/onlinebankinghelp/numbercollect.asp?!!!!!HOME5

Yea, I did actually use it today from another PC.

That might me it, as I only really access my account from one computer, apart from the odd occasion. Although I still believe part of it is a system failure due to the email I got saying "security has been verified", but I am still locked out.

PROLIANT

No! So how do you identify yourself if you do not have a Passport or Driving license which everyone keeps "BANGING" on about? I certainly do not have any of the latter and did not present any of this during my account opening last year, all done the way it should be.....electronically from the ER etc. Explain the logic and rules here please?????????????????????

Mikeyorks

redrabbit29 wrote: »

Although I still believe part of it is a system failure due to the email I got saying "security has been verified", but I am still locked out.

But .... your earlier post identifies 'they will call you within 24hrs'? This precisely follows the new policy I've linked to on their site. They now hold the IP for your usual PC ...... Login on a different one and the risk is you will initiate the telephone call. And, as you've found out, the sums involved don't appear to be material.

opinions4u

A fraudster will often 'test the water' with a small amount before raiding the lot a few minutes later.

I think you should be pleased they are protecting you like this, if slightly frustrated that they are taking their time contacting you in the way they stated they would.

I would suggest to anybody never to bank online with a share computer where you have not been personally responsible for installing the appropriate anti-virus/firewall software.

johnmoney05

It happened to me exactly the same back in August when I was in Germany. I tried to send £1 to my other account. They blocked me, I called to the bank straightaway. The chap on the phone reading all garbage to me, sercurity...blah, blah, blah....told me the fruad team would call me. I asked how they could call me? I was travelling in Germany. Then he said I had to take my IDs to a branch to unlock it. I told him again I was travelling in Germany, where the hell I could find a branch. I was quite upset before the call, after talking to this chap, I couldn't keep myself a piece...I started swelling at him. And told him to put me through to his supervisor, at the end I was unblocked within an hour after the call, although they said I had to wait 24 hours.