2006 issues for the banking sector?

HGLTsuperstar

I have to give a student presentation, (of very high standard) answering the following question; all comments welcome please ASAP
"What are the key issues and opportunities at present for British banks?"

HGLTsuperstar

Anyone Please?

BenL

How to keep customers happy and service levels up whilst paying the least money possible to an Indian outsource company.

Ben

BenL

How to convince customers that Internet banking is safe and the future to keep customers out of the branches which cost a lot to run.

amandathepanda

How to keep their staff from going off on the sick after having given them unrealistic sales targets for personal loans etc. If they don't reach them they don't even get an annual pay rise never mind a bonus.
How are they going to keep new staff, they recruit them and then they realise how bad the job is that they leave within a couple of months as they can't hack it.

innovate

With the reduction in bank transfer times, how will banks fund their loss of revenue (which shareholders no doubt expect)?

Rafter

Issues:
Bad Debt
Regulation of fees and insurance
Fraud
Cross subsidisation between customers (new customers versus old, borrowing customers versus rate tarts)

Opportunities:
International growth and european union expansion
Business banking and corporate banking
Differentiated customer service

R.