Capital One swindlers?!!

rita-rabbit

I recently applied for a mastercard from Capital One. Not only did I not get the deal I applied for - the 0% introductory offer is of similar duration but the interest charged after that expires is higher BUT the direct debit for the minimum payment was not applied.

I went ahead anyways as Tarting works out cheaper than living on my Natwest overdraft (yes I could change accounts but my income has been irratic so it's easier to stay with them).

Once the account was finally set up (there was a v long delay from application to actually getting it started) I asked for a bank transfer within my allowed limit and also for a minimum payment direct debit to be set up for payments from my current account to them. I was suprised that it hadn't been put on automatically as whenever I get new cards I always choose that option on my application form..... Anyways I digress - during this call I discovered that the payment would reach the account too late for the first bill so I made a payment via telephone banking that would reach them in time. This week I received a text message asking me to call them due to an upaid bill.... then I received a call and experienced a lengthy & frustrating conversation with one of their operatives, I imagine from an Indian call-centre, she kept repeating herself over & over again stating that I had missed a payment, my transfer request was too high, that the payment had been refused & as such my account was frozen & something along the lines of reversal! I responded that this did not make sense as I had set up a direct debit for the minimum amount AND had made in interim payment ALSO that I had more than sufficient funds in my bank account for it to clear, lastly that even had I not I had sufficient funds at any one time I did also have a £4,000 overdraft limit with my bank so there was NO WAY it could have been refused. Eventually I ended the call as I had been put on hold for ages after asking to speak to a Manager.:eek:

If it's not resolved satisfactorily I will just close the account. I wish organisations would consider the REAL cost of outsourcing work abroad: ie frustration when matters do not follow the script that these foreign operatives have - they simply do not have the language skills to cope with an y variations to the script & it's frankly out of order to expect us customers to have spend ages trying to resolve matters over the phone with them.:mad: Or is this just a ruse to get money out of people like myself who v rarely incurr charges - ie if it's alot of hassle getting matters resolved maybe we will just pay charges 2 save aggro?!! Hey no - not me for one ....

Any ideas?

YorkshireBoy

It's late, and you have digressed rather a lot, so apologies if I've missed anything, but it seems that the DD wasn't set up in time for the first statement date?

Because DD's take at least 10 working days to set up, when you request a DD payment method they should make you aware that unless your statement says the DD will be collected, you should make a payment by other means (to arrive between the statement date and the payment due date). This message is also conveyed in your DDI confirmation letter.

EDIT: Just a thought...did you leave enough room for the BT fee when making the BT?

methusala_2

Hi rita-rabbit,

Your posting didn't make it clear WHEN you made the initial payment to your account. If you made the payment BEFORE your statement was raised then yes your going to miss a due payment, as you allready knew the DD wouldnt reach the account on time, and maybe you made the payment while setting up the DD which was before your statement date and therefore wouldnt count as a payment once the statement was raised.

rita-rabbit

Just checked my bank account & the manual interim payment left my account 12th Nov - Capitla One appear to have LOST it..... Told me that they would investigate & that I should phone them again in five working days

I made the payment via telephone banking to reach the account 7 days BEFORE the first payment was due: as they said that 1st direct debit wouldn't reach them in time! It appears that they haven't applied the first direct debit anyways - about to phone them now - from the comfort of my own home.

patpool

help. my credit card company let me raise my limit and i am making payments on time etc and have had no problems. i have just recieved a letter saying that they are now cutting my credit limit to £2500 even though i now owe £2200 right now and that i have 4 weeks to bring my credit card bill to below mty limit. Can they do this, after all they where willing to let me up the limit. any advice

patpool

the last post shou;d read that i onow owe £2800 sorry

rita-rabbit

patpool wrote: »

help. my credit card company let me raise my limit and i am making payments on time etc and have had no problems. i have just recieved a letter saying that they are now cutting my credit limit to £2500 even though i now owe £2200 right now and that i have 4 weeks to bring my credit card bill to below mty limit. Can they do this, after all they where willing to let me up the limit. any advice

:eek:

no idea but I reckon we will need to keep our eyes & ears sharp due to them trying to get more money out of us!