Barclaycard complaint reply?

flutterbyuk25

Hey all

I recently complained to Barclaycard in writing about 2 main issues:

1. That the cancellations department did not call me back to arrange cancelation of my Platinum Barclaycard despite me making 2 requests.

2. That when I used their automated service to check the balance was nil on the card before closing it, I was also told that the balance on my Gold Barclaycard was also nil. I have not had a Gold Barclaycard since Feb 2006.

I wrote asking why the automated service was giving out details of a closed account which had a completely different credit card number, and at the end of the letter asking them to confirm that both accounts were closed with nil balance.

I have had a reply today stating:

"I am pleased to confirm that your Platinum Barclaycard is closed and the balance is nil.
I sincerely hope my actions resolve this matter to your satisfaction. I will keep the complaint open for 8weeks, if i have not heard from you then I will regard your complaint as closed.
You will find out more information on how we deal with complaints and the FOS service in the enclosed leaflet"

Absolutely no mention of the issue with the Gold Barclaycard. And no blooming leaflet enclosed!!

I have checked my credit file and it confirms the Gold account is closed nil balance.

Shall I bother wasting my time and effort in writing back for an explanation re the Gold Barclaycard or drop it??

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flutterbyuk25

Bump, anyone?

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NickX

What do you want from Barclaycard by making a formal complaint ?

When making a complaint, I tend to think initially about what I want from them in terms on compensation. For example, a monetary amount, extension of a promotional period, letter of apology, free flights etc.

In this instance, I am not sure that you are going to get anything substantial so it might be best to chalk it down to experience and move on. Onwards and Upwards as they say

flutterbyuk25

NickX wrote: »

What do you want from Barclaycard by making a formal complaint ?

When making a complaint, I tend to think initially about what I want from them in terms on compensation. For example, a monetary amount, extension of a promotional period, letter of apology, free flights etc.

In this instance, I am not sure that you are going to get anything substantial so it might be best to chalk it down to experience and move on. Onwards and Upwards as they say

I don't want compensation, I just want an explanation as to why their automative service gives out the wrong details and assurance that the Gold account is closed (I asked the agent who I spoke with and they could not answer it!).

But I half think that if I bother to write again they will just ignore the question again. And then I've wasted my time, and my postage stamp.

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NickX

flutterbyuk25 wrote: »

I don't want compensation, I just want an explanation as to why their automative service gives out the wrong details and assurance that the Gold account is closed (I asked the agent who I spoke with and they could not answer it!).

But I half think that if I bother to write again they will just ignore the question again. And then I've wasted my time, and my postage stamp.

LOL, its up to you really.

You could write and request the explanation along with an assurance that the gold card is fully closed.

Depends if its worth to you the time to write the letter and the cost of the stamp.