Calling all BT staff, can you help?

Kimberley

My phone doesn't work on the downstairs line but the upstairs line it does? Is it a fault with me or do I have to call BT? I don't want them to come out to my house in case it's a fault with me and i'm charged a call out fee, thats why i'm aksing here first.

amd

Have you tried the troubleshooter on BT's website - good advice here

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_faqid=9818&p_sid=CMoWPSjj&p_lva=&cat_lvl1=345&cat_lvl2=353&cat_lvl3=374&p_cv=3.374&p_cats=345%2C353%2C374

Browntoa

I'd remove ALL the wiring first, if you have a NTE 5 front panel

http://i169.photobucket.com/albums/u231/lion8tiger/NTE5.jpg

you can remove the front and plug straight in te socket behind eliminates all your wiring and leaves just the BT pair , if it works there then you know its your wiring , if it does not then swap phones and try again

if the phone still does not work then it looks like BT's side

espresso

Browntoa wrote: »

if the phone still does not work then it looks like BT's side

How can it be BT's side if the phone upstairs works fine?

OP Have you tried moving the handset from upstairs to the downstairs socket?

Kimberley

espresso wrote: »

How can it be BT's side if the phone upstairs works fine?

OP Have you tried moving the handset from upstairs to the downstairs socket?

yeah and it doesn't work on the downstairs socket, only the upstairs one. It's weird because I can use the internet which is plugged in the downstairs socket.

espresso

Kimberley wrote: »

yeah and it doesn't work on the downstairs socket, only the upstairs one. It's weird because I can use the internet which is plugged in the downstairs socket.

Well it's likely a fault with your internal wiring between the upstairs and downstairs sockets. Only the wires on 2 & 5 are required to be connected and broadband can still work even when one of these is disconnected or high resistance. BT would charge £££££ to rectify this, so if you can't fix it find a man who can!

Browntoa

espresso wrote: »

How can it be BT's side if the phone upstairs works fine?

OP Have you tried moving the handset from upstairs to the downstairs socket?

reversal ??

was not saying it was BTs line , 99% to be internal wiring from the socket , never know who else reads these after the event so I was explaining both sides

espresso

Browntoa wrote: »

reversal ??

was not saying it was BTs line , 99% to be internal wiring from the socket , never know who else reads these after the event so I was explaining both sides

Well I was assuming that it had been working, so unless someone had reversed the pair between the sockets. Anyway it's the OP's responsibility to sort out, unless they want BT to do it for £££££'s