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Lifetime Guarantee on Car Body Repairs - Can I claim back?

My car was involved in a minor collision in 2002 and the Insurance Company arranged for the repair at a local garage. The body repairs were done under the Garages' 'Lifetime Guarantee'. However, now a large section of paintwork, below the bumper, has begun to peel off and it looks horrendous!

I do not have a paper copy of the guarantee - do I have any hope of getting the paintwork repaired under the terms of the Lifetime Guarantee?

Before you answer....

IMPORTANT BACKGROUND INFORMATION:

In 2002, the car was owned by my parents. (Owned from new) My mother was driving at the time of the accident - another driver hit her passenger-side wing/door/bumper. They had the car repaired, through their insurance company. Following the repair work, the Garage presented my father with a detailed list of the exact repairs they made, which they would then forward to the Insurance Company for payment, etc.

As an mechanic himself, with 30-years experience of body spraying/panel-beating, my father pointed out several faults on the 'repaired' car including:
  • An 'orange-peel' effect on the bonnet paintwork (Caused by only applying ONE coat of paint, rather than the required TWO that were listed on their Invoice)
  • The 'brand-new' grille (which had been billed for on the invoice) still had dust/road-grime behind it... they had merely polished up the original grille (rather badly, as it seemed) and tried to pass it off as a new.
The garage were rather flustered at being caught out, but eventually, these issues were rectified and my parents had their car returned.

In 2005, they bought a new car and I took offical ownership of their old one.

My father has since seen the peeling paintwork on "his" old car, and is convinced that it is caused by Garages' sloppy workmanship (no undercoat?)and feels very strongly that a Lifetime Guarantee, should mean just that. However, he no longer has the paper Guarantee for the repair work....

Is there still a way to go about getting the Garage to repair the paintwork?

If my father was to take the damaged car back to the Garage, would they have a record of work undertaken under the original insurance claim?

If, so can he insist that, "You lot repaired this vehicle under a Lifetime Guarantee, but now the paintwork is shearing off - I want it fixed!" Even if (technically) he is no longer the Registered Keeper?

My car is now 14years old and I doubt the Garage involved expected it to 'live' this long! I know the effort and heartache that involved in getting it repaired, are likely to far outway the cars value - but due to our previous experiences with said Garage, my father and I would like to pursue the issue as a matter of principle! Also, my car is mechanically very, very sound (as you would expect!!) and I am expecting several more years of problem-free motoring out of her yet.

Please help me keep an 'old lady' looking as good as she deserves to!

I would really appreciate your advice.

Thanks,
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