Dell pc won't recognise ipod

HLK

Aaarrgghh.. pulling my hair out here. I am trying to set up an Ipod shuffle for first time. No matter what I do my pc just does not see the Ipod. I've followed all instructions on https://www.apple.com/support/ipod - has anyone had similar or is it just a dud?
Thanks

... updated itunes / ipod software / used 4 different usb ports / reset ipod / rebooted pc .. bounced it off the wall .. ignore that last one , you get the message!

rogerramjet

not tried it in another puter yet have you?

also check the device manager to ensure there is not a problem with the USB ports.

HLK

What am I looking for exactly .. I notice properties in the root hubs say 'allow computer to turn off this device to save power. (in power management tab)

rogerramjet

It should be ok unless there is a yellow circle with an exclemation mark in it.

Did you plug in the ipod before installing the software? it maybe windows has recognised it as a usb storage device if you did, one way around that would be to delete all the usb devices in device manager and restart...then re-boot where all the devices will be re-installed...leave the ipod out at that stage and put it in later.

HLK

Thanks rogerranjet .. OH swapped a load of things around .. ie keyboard / mouse rebooted .. now OK .. I can see it .. only thing is it will only go in a 1.1 USB port in the back .. and I can't believe how slow this is .. it says there are 8 USB 2 devices available but i'l be b......d if I can find em !!!

HLK

duplicate removed.

rogerramjet

glad you got it sorted....as such

HLK

JUst one more thing... sorry... can I now use Itunes to copy to a Creative mp3 player I bought myself ? 11 year old happy with ipod... but I could do without having 2 lots of software to do the same job with some of the same music!

rogerramjet

Can't help you on that one...but if I remember correctly the Creative is recognised as a usb drive....I'd look at using something like audiograbber or cdex (both freeware) to rip the cd's to mp3, then you can install on the ipod using itune and just drag and drop to the Creative mp3.

HLK

Sounds good to me. Job for the morning though. Thanks again.