BT Basic - No install charges ! save hundreds !!!

diamonds

I had previously questioned BT HO over the discriminative legalalities BT of the LightUserScheme not even allowing a payg mobile at the LUS account address for a disabled/high risk customers & recommended to BT that would be discriminative to enforce such a practice, considering people with high risk/disabilities NEED a mobile phone MORESO if they are outdoors as much as a landline at home & only contract was available on BT Mobile ( the only UNWRITTEN exclusion BT would allow ) & given the circumstances of payg exclusion BT then should provide BT Mobile payg in the circumstances, BT Mobile launched payg & withdrew the exclusion of people on LUS having any mobile at the home address IF they had high risk grounds RESULT

Further to my email to BT's Exec Office in early Oct, that a customer who qualified for BT Basic could not take advantage of the £30 reconnection fee as they were tied to an 18 month contract on a minimum plan and it was unfair a BT BASIC customer were being asked to pay £95 more than a regular customer was questionable ethic as did BASIC really help those on benefits/disability allowances if they were financial worse off ? more so the disabled/high risk.......& Ofcom regulation surely find it highly questionable, I recieved a call back saying the matter was being resolved & I was quite rightly able to question this & to watch out for changes to the matter within the next 2 months


BRAVO again BT !!!!! who seem to be listening to the needs of highrisk customers........:D ( well given the legal technicalities & Ofcom refferal did they have a choice ? )


Free Line Connection Special Offer

This Special Offer is available to eligible residential customers between 24th November 2008 and 23rd December 2008 (inclusive) who agree to take Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, or Unlimited Anytime Plan for a minimum period of 18 months



5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period. :eek:


Just signed up for this for o2 Broadband - BARGAIN !!!!!



http://www.serviceview.bt.com/list/p...pl291580.ht m






NOW this year thats twice I have seen BT being pro-active, & highly commendable - i have not seen any other telco do thier bit so easily......