need advice & help with letter please

dutch12

hello, everyone
just been to matalan, and they had rugs for 40 quid marked down to 10quid,:j
got to the till,a very rude young lady said it was 40quid, l showed her the marked down price on the rug, she called her manger over, he said it was wrong it should be 40quid, that one of his staff made a mistake. l told him that 4 other rugs, were marked down He went and had a word with another member of staff. then she walked over and removed the marked down prices on the rugs. can someone please help me please write a letter please.

auddel_2

dutch12 wrote: »

hello, everyone
just been to matalan, and they had rugs for 40 quid marked down to 10quid,:j
got to the till,a very rude young lady said it was 40quid, l showed her the marked down price on the rug, she called her manger over, he said it was wrong it should be 40quid, that one of his staff made a mistake. l told him that 4 other rugs, were marked down He went and had a word with another member of staff. then she walked over and removed the marked down prices on the rugs. can someone please help me please write a letter please.

I believe the store was within their rights in not selling you the rug at £10 especially if genuine mistake was made. I know you cannot insist they sell you the product at the price advertised as it is something to do with an 'invitation to buy' but they don't have to sell you it. Perhaps someone else here could confirm this for you.
Not sure whether a letter would gain you anything only to vent your feelings - but you never know

Kimitatsu

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picklepick

this is completely the wrong board for this but yup you're totally right auddel. the store are not obliged to sell the item at the mark down price at all. writing a letter wont do any good im afraid, they'd simply reply stating the law in this case. which they followed. sorry

fatou256

i used to work in retail and i was then told that once the price was marked down we should sell it at this price. I have seen mistake like theses happenned often many times and each time the person paid the discounted price.

if nnot imagin you lure customer with discounted price and then at the till "oh sorry it is the wrong price" thaty will cause mayhem ! lol

fatou256

sorry don't take my words per se this is from my own experience ( 10 years in retail )

dutch12

thank you for your advice, and sorry for posting in wrong place

Freddie_Snowbits

dutch12 wrote: »

thank you for your advice, and sorry for posting in wrong place

Donna Panic if you post in the wrong place. Special little elves that live in the undergrowth round here can shift them to a better place.

Now, pull up yer rug lass and chuck 'nother log on fire.

picklepick

i worked in retail for years aswell and although thats correct if you sell the product i believe its a bit of a grey area whereby the retailer has no obligation to sell you anything! see what im saying? of course in many cases the discount is honoured to avoid situations just like this!

andyrules

I think you've had a lucky escape - I have a Matalan rug that I paid about £40 for - total rubbish, looks like a filthy old rag after a few months. (washed per instructions) Wouldn't have given them a tenner had I known.

All on here are correct - they are not obliged to sell you it but a decent store would have honoured the price whilst whipping the rest off quick!;)

hollydays

picklepick wrote: »

i worked in retail for years aswell and although thats correct if you sell the product i believe its a bit of a grey area whereby the retailer has no obligation to sell you anything! see what im saying? of course in many cases the discount is honoured to avoid situations just like this!

theres no grey area .
a retailer can withdraw an item from sale,otherwise any old thief could just swop the price and demand to pay it-not saying the Op did this, obviously!! but they maybe don't know this-sounds like crappy store service,you have the right to be outraged(unfortunately you can't prove it).I doubt a letter will work,but you could try!!