Idotech is telling me to go else where with faulty item

sharp910sh

So I bought an archos 5 stupidily from idotech.co.uk, but two months down the line it has broke, the headphone socket has broke. They have told me its not their problem, go to archos and they will give you a repair. From past experience I know archos repair service is crap! They just send out refurbished deviced, and I have to pay for postage, and they take 3 weeks to send the item back. I know the sales of good's act states that I have a contract with idotehc.co.uk not archos, therefore idotech should and will when I have finished with them, give me a replacement. How would i tell them that they have to give me a replacement, like any other internet seller would?

Colliefrog

Idotech is in the wrong for saying that it is not their problem. But, they are not required to give you a replacement. They are entitled to have it sent away for repair rather than give out a replacement. It's a bit rude of them to expect you to do it yourself!

stugib

sharp910sh wrote: »

I know the sales of good's act states that I have a contract with idotehc.co.uk not archos, therefore idotech should and will when I have finished with them, give me a replacement. How would i tell them that they have to give me a replacement, like any other internet seller would?

Correct, but they don't have to give you a replacement, they'd be entitled to repair it, which would in all probability mean you sending it to them and them sending it to Archos. You could cut out the middle-man and send it directly to Archos, but then I'm not sure how this would leave you if you had later problems and wanted to take it up with idotech, given that you'd then got a refurb they hadn't supplied.

sharp910sh

Yeh i know they don't have to give me a replacement, but i think its just stupid, they don't. 2 months, this is why i love qvc and john lewis, they will give you a replacement, without a blink of an eye, if its faulty.