BT: Free Line connection offer (saving £124.99)

gt94sss2

Between 24th November 2008 and 23rd December 2008, BT are offering residential customers free connection (saving £124.99) - subject to them taking a 18 month line rental contract.

This Special Offer is available to eligible residential customers between 24th November 2008 and 23rd December 2008 (inclusive) who agree to take Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, or Unlimited Anytime Plan for a minimum period of 18 months.

Customers taking this Special Offer will receive a discount of £124.99Inc. VAT off our current standard new line connection price of £124.99Inc. VAT.

Calling Plan monthly charges including line rental are:

- Unlimited Weekend Plan £10.50* Inc. VAT

- Unlimited Evening & Weekend Plan £13.20* Inc. VAT

- Unlimited Anytime Plan £16.45* Inc. VAT.

The saving will be shown under the Rental Charges section of your bill, or if you have paper-free billing, this will be shown on your e-bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.

Customers taking this Special Offer must remain on a Calling Plan for 18 months from the date of purchase.

Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75Inc. VAT per month) left in the 18 month minimum period.

This special offer is only available to residential customers on:

Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, Unlimited Anytime Plan, BT Working Together (for residential lines), BT Working Together Talk (for residential lines) or BT Pay&Call.

Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:

1. BT Together - Local Calls Option, BT Working Together, BT Working Together Talk, are no longer available for new supply, so existing customers taking this special offer will not be able to return to these packages.

2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or chargeable inclusive calls per month if you are billed monthly.

3. Customers can only apply for this special offer once in any 18 month period.

4. Customers may upgrade their Calling Plan but they may not downgrade within the minimum period.

5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period.

6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.

7. At the end of the minimum period customers will continue to pay their Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum period may do so by contacting BT.

8. Customers who are still in term with some other residential offers are excluded from this Special Offer.

9. BT reserves the right to withdraw this Special Offer at any time.

10. All prices are subject to change.

* For customers who have paper-free billing (otherwise add £1.25Inc. VAT) and pay by direct debit or monthly payment plan and who spend at least £10.49(Inc. VAT) on rental charges per month. Not all of our services are available for paper-free billing.

If you do not pay by direct debit or monthly payment plan you will be charged a payment processing fee of £1.50per month or £4.50for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This fee is not subject to VAT. This fee will be deducted from any money paid before any payment is allocated against charges for your service. All amounts due which are not paid by direct debit or monthly payment plan will be collected by BT Payments Services Limited.

link to BT Price List entry

Regards
Sunil

123immy

thanks Sunil, I got this deal after a couple of tries via 01324 452384 referring to FCCNOV. There will be two separate credits to offset the connection charge completely. I have been quoted a standard wait time of 11 working days, even though the wiring is already in the property.

The adviser was unsure on the details of point 2 in your post - he seemed to think only chargeable calls were eligible, and not inclusive calls. Can I definitely qualify by making inclusive calls?

Alice2_2

thanks Sunil and all,

it looks as if I might need this. Could you help me - I am in a stupid situation: having become fed up with BT, I switched to Talktalk – the line from BT was cut on December 4, but it never went live (no dialtone). To this day, TalkTalk has not been able to make my line work (don't know how hard they tried).
So tonight I talked to yet another Talktalk operator, and said that if by tomorrow morning the line sin't working, I am switching back to BT.
It looks like I might have had to pay the 124£, but I am hoping to be able to use the offer. However: how long will it take them? Had I better just stay with TalkTalk and hope, or move back? It looks as if I am sitting between two evils...

duchy

Same as the Sky deal by the look of it-pay up front then have it taken off your bills

Rob_Knight

I applied for this deal just in time - literally just before Christmas. However, since having the line installed, BT have charged me for the installation and are claiming that the deal never existed and that they have no record of any deal being applied. They claim that there is no recording of the sales call on which I ordered the deal, and that they 'never offer' free installation. One person I spoke to told me that third parties (e.g. Sky) may offer free installation, in which case I should pursue them for the money, but obviously there is no third party in this deal.

I only went for this deal because of the code quoted here, and it was agreed to by the BT salesperson in the mysterious missing phone call. If the offer hadn't been on MSE, I wouldn't have gone for a BT line.

What are my options for getting BT to give me what they promised? Any advice would be greatly appreciated.

BT_company_representative

Hi Rob Knight,

This sounds like a pretty awful experience with BT, but I can help with this. I'll need info such as your BT account number and telephone number (and your "real world" name) so drop me a PM if you want and I'll check it.

Cheers,

Stephanie
BT Support

pandamedic

try this:

you'll need to stick www in front of it as i'm not allowed to add links being a new user

serviceview.bt.com/list/public/current/Notice09_boo/FrameworkImpl337855.htm#FrameworkImpl337855

S_Wales

Hi there

Has anyone else suffered major problems trying to get staff within BT to honour this deal. I spoke to someone beginning of last week to get a 2nd line installed and they advised me there was no such deal. I eventually spoke to one of the managers who advised he will look into it. After chasing everyday last week he finally arranged for someone to call me yesterday. Person advised that the deal was ok for current customers and he will put me through to the sales call centre.

Went through and the woman said that this was not the case and it is only for new or returning customers. Told her that I have already sent a link to anoother manager and he has confirmed it. She then put me through to her sales manager who declined the offer again! He told me that he knows nothing of the offer and the link only applies to new customers!

So a week into dealing with BT I have two different managers saying two different things and the sales call centre refusing to honour it.

I need to get the line installed this week which if BT got around to dealing with it last week wouldn't have been a problem

Anyone with similar probs?

Thanks

Heinz

Unfortunately, S_Wales, that sort of experience is typical of the appalling quality of training of BT personnel these days.

As you may have seen in other threads, BT Company Representative has confirmed the availability of this offer on a number of occasions (here's one such confirmation) - but, still, potential customers are met with the sort of utter nonsense you have encountered.

All I can suggest is you call again and immediately ask to be put through to the COT (Customer Options team) - most of whom do appear to be aware of the offer.

S_Wales

Heinz wrote: »

Unfortunately, S_Wales, that sort of experience is typical of the appalling quality of training of BT personnel these days.

As you may have seen in other threads, BT Company Representative has confirmed the availability of this offer on many occasions - but, still, potential customers are met with the sort of utter nonsense you have encountered.

All I can suggest is you call again and immediately ask to be put through to the COT (Customer Options team) - most of whom do appear to be aware of the offer.

Crazy...... but thanks for your response

Dermbet

The deal for free line is still on if you take an 18 month contract which is a phone line at £12.66 reduced to £11.54 with paperless billing, basically and free weekend calls etc.

You have to take the 18 months to get the free line.

I believe it expires on 31 January.