Sandisk Data cruzer 4gb stick not working, how do I return?

Maverick9999

Hi there, I purchased a Sandisk 4GB USB key from Play.com a few months ago and was satisfied with the price when I bought it. As it's a well known brand, I wasn't too bothered. Last week, the USB stick seems to have failed and is not readable in both Linux or Windows. I can't even detect it in Disk management to try a format.

Would anyone know how to revive it, or if possible who I will need to get in touch with to get a replacement. I tried to mail sandisk support but have not got any answer from them. I presume I am entitled to a replacement as it should be covered by a 1 year manufacturer warranty? Play.com won't allow a return as it's been past their 1month time period, after which they don't cover returns.

Would anyone be able to help?

Donnie

I'm sure you'll find that play.com are responsible for the items they sell. If it is faulty they will have to replace it, as long as it is within the peiod of guarantee.

Maybe there was some misunderstanding.

30. All electrical products are covered by a twelve month manufacturer's warranty. If your product develops a fault while under warranty, please contact Play.com and we will advise you where to send it for repair. It is a "return to base" warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.

Maverick9999

I've gone to their website and it asks me to select the applicable order for me to return but then there's no option to select the USB stick...

I'll try to call them or get in tough another way. I couldn't find any email or support page.... I'll try to look harder.

derrick

Donnie wrote: »

I'm sure you'll find that play.com are responsible for the items they sell. If it is faulty they will have to replace it, as long as it is within the peiod of guarantee.

Maybe there was some misunderstanding.

30. All electrical products are covered by a twelve month manufacturer's warranty. If your product develops a fault while under warranty, please contact Play.com and we will advise you where to send it for repair. It is a "return to base" warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.

The contract is with Play.com and no one else under Sale of Goods Act, (SoGA), and should be returned to them for repair/replacement at no cost to the consumer; -

http://www.johnantell.co.uk/SOGA1979.htm
48B Repair or replacement of the goods

(2) If the buyer requires the seller to repair or replace the goods, the seller must—

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).



The OP says it was purchased "from Play.com a few months ago", if this was less than 6 months ago then Play.com need to prove their was no fault at time of purchase, if more than 6 months then proof is on buyer. to prove there was a fault.

http://www.which.co.uk/advice/understanding-the-sale-of-goods-act/your-rights/index.jsp

Six months...and counting If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were fit for purpose – or 'as described' – when it sold them. It is also responsible for proving that the problem was caused by you (for example, because you had an accident with the item that damaged it). Beyond six months, it's up to you to prove that the problem was the retailer's.