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reply to negative feedback
allison445
Posts: 766 Forumite
hi
Ive just received my first negative feedback id like to reply but i dont have a clue what to write.
The item was a sim card which sold for 75p and the buyer has left negative feedback Bad, Bad, Bad!!!! they did not contact me to advise me of any problem. Ive emailed the buyer to ask what the problem was but have not received any reply.
Any help on how to reply to this feedback would be appreciated.
thanks
allison
Ive just received my first negative feedback id like to reply but i dont have a clue what to write.
The item was a sim card which sold for 75p and the buyer has left negative feedback Bad, Bad, Bad!!!! they did not contact me to advise me of any problem. Ive emailed the buyer to ask what the problem was but have not received any reply.
Any help on how to reply to this feedback would be appreciated.
thanks
allison
0
Comments
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id say taht in your reply- something like: 'posted promptly, well-priced & no contact from buyer
' :T The best things in life are FREE! :T0 -
That sucks
What did their negative feedback say? (It would help to know this so that any reply can be tailored to it)0 -
Hi
The negative feedback they left was Bad, Bad, Bad!!!!
allison0 -
What's the buyer's habit on feedback (has he done this to many others in the past?)Gwlad heb iaith, gwlad heb galon0
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allison445 wrote:The negative feedback they left was Bad, Bad, Bad!!!!
Ooops, sorry, I thought that was just you saying that in your original post...my bad.
In that case, something along the lines of what freebie_junkie suggested is perfect.
I hope the buyer gets in touch and it turns out that they left that feedback by mistake. Hopefully they will then withdraw it.0 -
Are you aware that you can reply to the feedback? Make sure you leave a polite, professional response.
When you do make contact, you may find that the person has posted the wrong feedback! Fat finger syndrome is quite common on PCs.“When I was a boy of fourteen, my father was so ignorant I could hardly stand to have the old man around.
But when I got to be twenty one, I was astonished at how much he had learned in seven years.”
Mark Twain0 -
Hi
Ive just checked and mine is the first negative feedback he has left.
Would be nice to know why he left it the feedback itself doesnt give much away.
allison0 -
I'd say.... "No comms from buyer. Full refund would have been given if requested"
This kind of reply makes you look professional and approachable.
HTH:heart2: Love isn't finding someone you can live with. It's finding someone you can't live without :heart2:0 -
Dont forget the retaliatory neg!!!!illegitimi non carborundum0
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Froggitt wrote:Dont forget the retaliatory neg!!!!
Usually I wouldn't recommend a retaliatory neg as it makes the seller look as bad as the buyer but in these circumstances I would. I'd put exactly the same as I said before as both my reply and neg for the buyer.:heart2: Love isn't finding someone you can live with. It's finding someone you can't live without :heart2:0
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