reply to negative feedback

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allison445
allison445 Posts: 752 Forumite
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in Ebay, auctions, car boot sales, post & parcels
hi

Ive just received my first negative feedback id like to reply but i dont have a clue what to write.
The item was a sim card which sold for 75p and the buyer has left negative feedback Bad, Bad, Bad!!!! they did not contact me to advise me of any problem. Ive emailed the buyer to ask what the problem was but have not received any reply.
Any help on how to reply to this feedback would be appreciated.

thanks
allison
:confused:

Comments

  • freebie_junkie
    freebie_junkie Posts: 4,019 Forumite
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    id say taht in your reply- something like: 'posted promptly, well-priced & no contact from buyer :('
    :T The best things in life are FREE! :T
  • nightswimmer
    nightswimmer Posts: 1,015 Forumite
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    That sucks :(

    What did their negative feedback say? (It would help to know this so that any reply can be tailored to it)
  • allison445
    allison445 Posts: 752 Forumite
    First Post First Anniversary Combo Breaker
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    Hi

    The negative feedback they left was Bad, Bad, Bad!!!!

    allison
  • Mark7799
    Mark7799 Posts: 4,805 Forumite
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    What's the buyer's habit on feedback (has he done this to many others in the past?)
    Gwlad heb iaith, gwlad heb galon
  • nightswimmer
    nightswimmer Posts: 1,015 Forumite
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    allison445 wrote:
    The negative feedback they left was Bad, Bad, Bad!!!!

    Ooops, sorry, I thought that was just you saying that in your original post...my bad. :o

    In that case, something along the lines of what freebie_junkie suggested is perfect.

    I hope the buyer gets in touch and it turns out that they left that feedback by mistake. Hopefully they will then withdraw it.
  • Bernie
    Bernie Posts: 412 Forumite
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    Are you aware that you can reply to the feedback? Make sure you leave a polite, professional response.

    When you do make contact, you may find that the person has posted the wrong feedback! Fat finger syndrome is quite common on PCs.
    “When I was a boy of fourteen, my father was so ignorant I could hardly stand to have the old man around.

    But when I got to be twenty one, I was astonished at how much he had learned in seven years.”

    Mark Twain
  • allison445
    allison445 Posts: 752 Forumite
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    Hi

    Ive just checked and mine is the first negative feedback he has left.
    Would be nice to know why he left it the feedback itself doesnt give much away.

    allison
  • shelly
    shelly Posts: 6,394 Forumite
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    I'd say.... "No comms from buyer. Full refund would have been given if requested"

    This kind of reply makes you look professional and approachable.


    HTH
  • Froggitt
    Froggitt Posts: 5,904 Forumite
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    Dont forget the retaliatory neg!!!!
    illegitimi non carborundum
  • shelly
    shelly Posts: 6,394 Forumite
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    Froggitt wrote:
    Dont forget the retaliatory neg!!!!


    Usually I wouldn't recommend a retaliatory neg as it makes the seller look as bad as the buyer but in these circumstances I would. I'd put exactly the same as I said before as both my reply and neg for the buyer.
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