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Natwest

Went into a branch the other day to pay cheques in and was spoken to by a member of staff and ended up opening a ISA - I know the staff have targets! Anyway when i was in the office with a customer advisor , she mentioned that as I had a few outgoings - maybe consider a loan to get rid of all my CC's etc. I said ok - and that i would be surprised if I were accepted! I was for £8k - now the questions I have are -

I checked my credit files and no search was undertaken? Is this normal? I have only had the account for a short while - but she said as my salary goes in - and bills etc comes out it shows the bank a bit about me. The bank is Natwest.
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