How do I stop these calls?

Rachelc_2

Thankyou for your reply. I appreciate it. Who do I report it to though? I phoned the Halifax this morning and asked to speak to a manager to put in a complaint. They said the manager would call me back to take my complaint but havent as yet. The 08845 number has called me 6 times today so far. My husband has just answered the last call and told them to go away (in a fashion)!!

rodent

Revel in the knowledge that to collect this paltry sum (£9!) is going to cost them far more in wages and telephone calls and they will be making loss here !

Or do as i do and waste as much of THEIR time as you can (and run their phone bill up !)

Verify their id ...what is THEIR full name and add, dob. Place of birth, password etc.
Because clearly until you have identified who THEY are you cannot possibly continue the call !

I ask all sorts of ridiculous questions:
Do you enjoy your job ?
How Long have you been working there?
What is your middle name ?
Favorite colour/number/ car etc...

Then explain that the person they need to speak to (you) is actually not available right now but if THEY could leave THEIR home tel no you will get them to call back at 2am when they return .....if they object to being called at home explain that so do you !!

Take control of the conversation, have fun and wind them up !!!!

Also promising that the Check is in the post

The Rodent

Sooler

Typical Halifax.

I'd go and waste a few hours of their time if you've got an afternoon free.

Keep a record of each call.

Once it's sorted go in person to the Halifax to see a Halifax manager.

Go through the list of calls one by one and ask the manager for an explanation of the call. Make them answer for every single call, one by one. Insist they explain each call.

As it's clearly costing them more than £9 to make all these calls ask why they are wasting their customers money. Say you are not satisfied with their conduct and ask for the procedure to take the complaint further, whether you'd want to or not is not the point, just make them explain the procedure.