faulty taps,who pays installer?

trumpet_2

I purchased some taps from b&q for my bathroom not the cheapest, an expensive set and took a day of work to fit them. however the cold tap leaks from the handle (the gland seal) cant i claim the cost of a plumber to fit a replacement set .

gingercat

Don't think you've got any chance of claiming compensation for that - best you'll get will be a replacement tap unit.

It shouldn't take a day to fit the replacement, assuming all your work was involved in readying/re-routing the pipework. Surely you now just (switch off water supply first) unscrew the faulty one, and then fit the new one?

trumpet_2

I think your right there gingercat i have since rung the manufacturers helpline and they are sending me a replacement washer kit so it is either that or replace the taps . I know its not a long job but it is annoying when you buy the better quality goods to avoid this sort of thing.

alienlaffinboyo

b and q are awfull ..... when they sell faulty parts , they should send a plumber out to replace them free of charge.

y shud u have to waste ur own time to repair their mistakes.

scheming_gypsy

but on the same score, why should B&Q foot the bill because something their supplier has supplied them is defective. They can't fit everything they sell before putting it up for sale to make sure it works

trumpet_2

Further to my post of faulty taps i contacted the manufacturers who said they would send me a replacement valve , but having spent £230 on top of the range basin and bath taps to avoid problems i am not going to repair them the same day.
So i have now taken them back to b&q for a refund and got some victorian style ones from argos that are much nicer and work better for £90 giving me an extra £140 to spend on booze er i mean the wifes xmas present.