Stolen delivery from M&S - left on doorstep

seaniboy

M&S are terrible in this senario, my £10 order went missing still almost a year later no £10 refund and no towels! I wrote letters, phonecalls etc to no avail......... Needless to say my first and last order from M&S online, and I have never food shopped with them since instore, complete [email="w@^£3r$"]w@^£3r$[/email]!!!

pinkfluffybabe

chris_k wrote:

Thank you for all of your views so far - I am going to wait until 4:30pm tomorrow and if I haven't heard anyhting I will phone M&S. To make me feel better the Royal Mail left a parcel on my doorstep from Amazon this morning - at least that wasn't stolen!

My xmas day order from M & S came via Royal Mail and as I wasnt in a card was put through my door to collect it at a more convenient time. My local postman hasn't left anything on my doorstep since I kicked up hell about him leaving an Amazon box in full view of the street til 6pm when I got in from work.

Fifer

It's not really M&S's fault anyway. It's the fault of the delivery company, who probably took on freelance donkeys from an agency for the busy period.

It is M&S's fault and more importantly, their responsibility. OP's contract is with M&S who have chosen a courier to deliver the goods on their behalf. It is M&S's responsibility to ensure that, where they subcontract part of their service, a reliable and trustworthy subcontractor is chosen.