Talk Talk landline Fault Fiasco

iniltous

ropa wrote: »

Well reading through this it all seems very familar. When I have phoned Talk Talk, I have been told they have tried to contact me on various occasions when I know they have not.
Basically when I contact their customer services I feel like I am talking to a brick wall....whatever they say, they do not do.
I am seriously beginning to wonder if they have any engineers, or if perhaps they are deliberatly trying to loose customers?!
I have dealt with bad customer service call centres before, but Talk Talk take things to a new level. They are UNBELIEVABLE!
Anyway to cut a long story short, I am still (after nearly a month!) without a phone service. So I have cancled my direct debit to them and am in the process of switching back to BT.
Right now I do not care about broadband.....I will worry about that later...I just want to be able to use my telephone!
I actually find it quite frightening that we now live in a country now where people can be left without a phone service for so long. What if I was old, disabled or vulnerable??
Anyway I am going to write to my MP about this, because clearly there is something not working with this countries telecommunications policy. I never thought I'd say it but things were much better when BT had a monopoly.

Have you ever seen a Talk Talk vehicle ?, If they do have any engineering staff then I've never seem them, TT seem reluctant to progress faults because they get BT Openreach to check the lineplant and if the problem is at the end users end ( after the main socket ) then Openreach charge TT for the visit and TT have to ( if they want the money back ) charge the end user, but if Openreach find the problem is in the exchange on the telephone or broadband equipment, then again Openreach would charge TT but who are TT going to reclaim that charge from ???....this is the same process regardless of the Service provider ( except cable ) but some SP's seem more reluctant than others to 'ask' Openreach to investigate, if the problem is on what Openreach are responsible for then there shouldnt be any charges raised at all

Ypaymore

glowplug wrote: »

We had the exact same issue. The problem was that everytime to spoke to BT they said, your line is with us but your broadband isnt, so you need to speak to talk talk. Talk talk on the other hand said we cant find a fault it must be a fault on your line. In the end we got so sick of all the calls and messing about that we called an independent spamman ) who found the fault and fixed it same day. After this we decided to go back to BT as its easier when there is a fault to get it fixed and the £5 a month we were saving by being with talk talk wasnt worth the rubbish customer service or loss of service!

SPAM GLORIOUS SPAM.

Clearly posting to promote their own business

Registrant:
GLOWPLUG Herefordshire HR9 5SP
GB

Domain name: LANDLINEMAN.COM

grumpytoo

ropa wrote: »

Hello!
I have a Talk Talk contract and my landline & broadband connection with them has been down for nearly 3 weeks now and still counting.
This is despite repeated calls to their call centre in India (which takes ages to get through to), customer services, texts, e mails etc.
They keep asking me to test my phone equipment, say that an engineer is going to be called, I am a priority etc etc but STILL I have no appointment with an engineer who will actually come round and fix the problem.
Also as a last straw they keep threatening me with a charge of £140 + if it turns out it is a fault within my property. (Although how should I know exactly what is causing the problem???...I am not an engineer!)
I am absolutely exasperated and cannot believe that telecommunications in this country has come to this (what if I was elderly, vulnerable, or disabled?)


I have now in an act of final desperation applied to transfer back to BT. This is despite the fact I am still within my contract window and may have to pay Talk Talk a penalty to leave (Although as I feel they have broken their contract with me, I do not believe I should be liable to pay them a penny)

Has anyone else had this sort of trouble with Talk Talk???
I cannot believe that any telephone sevice provider can allow their customers to be left without a service for so long???

Regards,
Robert Parker

Try a spare telephone in the master socket. I've had similar troubles and I go one step further by using a new master socket and a new phone. The new master socket has a fly-lead with insulated crocodile clips and I attach this to the incoming pair with everything else disconnected. OK you are not supposed to do this but I'm well qualified to do so. So far I've never been wrong even when the automated tests kept insisting that the fault was in the house. I've had tree-rub problems, flooded manhole problems and numerous corroded joint problems but the fault has NEVER been in the house. Regarding the tree rubs, ("severe tree rubs" actually) at the time I was on dial-up and the line noise would make downloading a block of emails almost impossible (any dropout would cause the entire block to be re-sent as the emails were sent as a block, not one by one) I walked the line, got my ladder and chainsaw and removed the offending branches. The multicore cable had been rubbed down to the copper and moss was growing in the cable. This explained why the line was OK in frosty weather but no good otherwise. I tagged the damaged area with red insulating tape, photographed the damage and sent the pictures to BTs Head Office in London. After that the line was eventually repaired but the problem had been ongoing for well over a year! I suspect that backsides had been kicked because some of the BT engineers didn't seem very happy about the situation. Incidentally the town where I live has been road-ripped for transatlantic fibre optics so one might expect top class communications. Nope, that last mile is the bottleneck and probably it always will be. Oh well one can always move to France.

By the way Broadband will work on one wire whereas the phone needs two. If the phone works but broadband doesn't work one has an interesting situation. The fault may be in the house as Broadband will not tolerate daisy-chained extensions. It is a good idea to just have the one master socket and one set of microfilters. Historical phone set ups with numerous phones won't work.

macman

Why are you resurrecting a 2 year old thread?
Even TT would have fixed it in that time! Well, probably...