Avast detected trojan but I can't move it to chest

alison74

I had problems with my computer last week, got help on here.

Been running everything everyday to to check.

My avast scanner keeps on finding a trojan virus, but everytime I go to 'move it to chest' it says it cant as its being used by another programme ?

What can I do ?

Thanks in advance

alison74

No, it's in normal mode, I don't know how to so safe mode, I do know how to turn off system restore though

Can you explain why is simple terms for me please ?

Reluctant_spender

Don't turn off system restore yet.

Does it give you a name of the trojan virus?

Reluctant_spender

Booting into Safe Mode

Reboot into Safe Mode by continuously tapping the F8 key as soon as the computer begins to boot. A menu should come up where you will be given the option to enter Safe Mode.

alison74

Reluctant_spender wrote: »

Don't turn off system restore yet.

Does it give you a name of the trojan virus?

No. not a name, but is in systemrestore files and has an exe at end of it, it's really long name.

I have run super anti spyware and malware progs, they're not finding it, only avast

Reluctant_spender

loaner wrote: »

start, help, system restore, turn off, then back on again, and do a scan

Agree with you now - especially as it is contained within system restore.

alison74

I ran ALL my programs overnight with system restore turned off and they all came up with nothing including avast.

Now turned system restore back on and running them again......... will see what happens