Chargeback advice

Wooyay3000 · 20 November 2008 at 12:34PM

Hi,

I placed an order online for some goods. they arrived fine except for one component, and the retailer is not doing everything they can to replace that component. I have spoken to barclaycard regarding a chargeback and they say that they cannot do one since i am still in possession of the goods. I didn't persist after that as I am not sure what my rights under the consumer credit act are (so came here to see if any of you guys/gals knew).

Is this true? Does it matter that I still have the goods and wish to do a chargeback? Any advice?

Thanks!!!

normanmark · 20 November 2008 at 1:24PM

You should exhaust the situation with the retailer first

Wooyay3000 · 20 November 2008 at 3:23PM

I feel like I have done. I've emailed and telephoned and they say they won't replace the broken part of it. :mad:

normanmark · 20 November 2008 at 3:24PM

Whats their reasoning for not replacing the broken part?

latecomer · 20 November 2008 at 3:42PM

If something new is delivered and broken when it comes out the box then they have to replace it.

Wooyay3000 · 20 November 2008 at 5:01PM

They are saying they require the whole lot back. However, the rest of it all works fine and I am using it. I want them to replace only the broken part but they are refusing to do that.