Chargeback advice


I placed an order online for some goods. they arrived fine except for one component, and the retailer is not doing everything they can to replace that component. I have spoken to barclaycard regarding a chargeback and they say that they cannot do one since i am still in possession of the goods. I didn't persist after that as I am not sure what my rights under the consumer credit act are (so came here to see if any of you guys/gals knew).

Is this true? Does it matter that I still have the goods and wish to do a chargeback? Any advice?



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