Laptop seems to be locked

sylvia9121

Hi there

My other half has just got a laptop (2nd hand) and he put the reccomended free anti virus on it. He wasnt sure if it was working properly so he ran the microsoft anti virus - it looks as though he may have installed another anti virus on top of the free one. As a result it seems that the computer is now locked. I have tried to restore the computer but it is the same. It is a faded start up windows screen

Can anyone help please. Not very techie as some of you may already know...

Any advice would be be very helpful

Thanks
Sylvia

aliEnRIK

boot up and keep pressing F8 straight away
Select SAFE MODE
then uninstall whatever you need to get rid of

aliEnRIK

Im unsure what you mean by 'microsoft antivirus'
But suggest one of the following ~
AVAST or AVIRA or AVG (All free)
and MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button
(Which is a malware SCANNER only)

sylvia9121

Thank you, I have tried to restart and now it is just switching itself off straight away

JUNIOR

You could try safe mode (F8) and do a system restore from there

sylvia9121

I have tried the system restore and it didnt help at all

aliEnRIK

Shut it down and take the battery out for a minute

then try SAFE MODE again (with battery in obviously).

sylvia9121

aliEnRIK wrote: »

Im unsure what you mean by 'microsoft antivirus'
But suggest one of the following ~
AVAST or AVIRA or AVG (All free)
and MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button
(Which is a malware SCANNER only)

Hi did install the avast one but for some reason he didnt think that he installed in properly and I didnt see what else he did, he said it was a windows scan??? and it said do you want a free 9 month download - he said that he said no, but when he got up this morning he found that he couldnt start his computer, he read somewhere that if you try to install 2 anti virus it locks the system?

sylvia9121

aliEnRIK wrote: »

Shut it down and take the battery out for a minute

then try SAFE MODE again (with battery in obviously).

Nope still wont start, it goes to but then switches off straight away

aliEnRIK

I think he has something nasty on his computer (ie, it wasnt really anything to do with microsoft)
So if you can get into SAFE MODE WITH NETWORKING, first thing id try is MALWAREBYTES (UPDATE and QUICK SCAN)
if it finds anything (And if your able) post a log on here AFTER youve deleted anything it finds

aliEnRIK

sylvia9121 wrote: »

Nope still wont start, it goes to but then switches off straight away

Can you explain what you mean by 'goes to'?
Have you actually got the SAFE MODE screen up (Where it asks to select it?)