paypal refund rules

MEMBER02

Im a premier account holder with paypal,i made a sale before xmas and the buyer returned item for a refund,due to manufacturing defects,anyway i received item back today and logged into my paypal account to refund her,my account as a zero balance,so i went to link to refund buyer and system wouldnt let me as i had no funds,all i could do was send a e-cheque which takes about 2 weeks,i contacted paypal and after half hour on phone and £2.40 on my phone bill(0870@8p a min)i was told all i could do was send a payment(not refund)this means i had to lose my £1.42 fee it cost me to accept the payment originally+i had to send buyer £2 to cover her cost that paypal would charge to her for accepting the payment,when really it should have been a straight forward refund,had i bought something off ebay paypal would have sent payment immedietely,so im now £6 out of pocket due to this money making rule of paypals,i certainetely told them what i thought,im considering stopping this con called paypal and accepting bank transfers etc,paypal are legal :mad: criminals

welnik

paypal are legal criminals!

I agree totally. The fees are a rip off. I refuse to accept PAYPAL on my auctions as I wont pay the fees. You're not (supposedly) allowed to charge the buyer to account for these extra fees.

I love too how they badger you for your bank details to "verify" your account and really its just a way of ensuring they dont get charged. If you pay by transfer out of your bank account, there is not charge. If you pay by Credit Card, they get stung for a fee!

bobadobado

I dont include paypal as an option in my auctions. Nothing is a better scam than paypal.
Ive heard a safer alternative is nochex. Apparently the seller doesnt get charged a fee to receive money, but the buyer has to pay a fee to send money. Its supposed to have much better security too, whereby it asks for different digits of your credit card each time you log in to help prevent people hijacking accounts which is so common with paypal.

MEMBER02

welnik wrote:

paypal are legal criminals!

I agree totally. The fees are a rip off. I refuse to accept PAYPAL on my auctions as I wont pay the fees. You're not (supposedly) allowed to charge the buyer to account for these extra fees.

I love too how they badger you for your bank details to "verify" your account and really its just a way of ensuring they dont get charged. If you pay by transfer out of your bank account, there is not charge. If you pay by Credit Card, they get stung for a fee!

So then paypal charge a fee for accepting money from bank accounts even though they do not get charged by the buyers bank,also if a buyer as cash in their paypal account paypal charge premier customers to receive this cash also,its a total rip off,PAYPAL ARE THE CURRENT EBAY SCAMMERS

Bernie

I've tried various options. In the final analysis, it must be the "customer" who pays all the costs so that a "business" makes a profit.

Natually, when you blatantly surcharge for Paypal, buyers don't like it.

I assume the customer will prefer to use the faster process. Therefore, I factor in the cost of using Paypal and add an appropriate sum to the P&P to cover the additional cost of using Paypal. This is normal "business" practice.

I then offer a discount to the P&P for buyers who use electronic transfer. This gives control to the buyer and forces them to effectively make the choice between cost and speed. This has proved a more acceptable way of sugering the Paypal pill!

The situation is really unchanged, the buyer pays all the costs, but it does not alienate the customer in the way direct surcharging does.

As my son would say "Dad, it's all in the marketing..."! :beer:

deanos

Couldnt you have loaded the amount into your paypal balance and use the refund option it wont cost the buyer any money then.

Contains_Mild_Peril

deanos wrote:

Couldnt you have loaded the amount into your paypal balance and use the refund option it wont cost the buyer any money then.

I believe that is possible, but that it still takes several days for money transferred from the account holder's bank account into their Paypal account. I don't know why a refund can't be made by instant bank transfer, as with other payments. It does appear that Paypal are determined to fleece us for as much money as possible! I still don't have a Premier paypal account because I think it's a rip-off.

MEMBER02

Yes thats right they do make you wait 7-9 days to put money into your paypal account,so i met the cost of compensating buyer to receive the money into her account+lost my paypal fees also,just because paypal wont let me do a instant bank transfer,i have just opened a basic non fee account with paypal as to receive e cheques etc,and im going to do as money saver bernie does and offer postage discounts to buyers who wish to do transfers and cheques,hopefully it will encourage buyers to use a free faster payment service than the seller UNfreindly conpal i mean paypal

tigermatt

Always keep a small balance in your PayPal account - you never know when you will need it especially if you do selling with eBay and other sites. tigermatt

OllieLong

MEMBER02 wrote:

i contacted paypal and after half hour on phone and £2.40 on my phone bill(0870@8p a min)

A bit off topic but try this next time: http://www.saynoto0870.com/numbersearch.php

DRiz

Oh yeh, im sure i got an email from ebay the other day saying that you cant use nochex and all these other payment methods from now on to ensure security blah blah blah -
Yeh right! Its so they can make more money through paypal ! theives!

Anyone elso got this message from ebay?