ICE SAVE - no emails at all yet.

chrissy3634

:mad: I am getting worried as I still have not received the first email.

Many Peeps seem to have received 2 emails and some have their money.

Anyone else in the same boat?

Chrissy

blizeH

Dude, you've got until the 4th December, don't panic yet.

ctdctd

chrissy3634 wrote: »

:mad: I am getting worried as I still have not received the first email.

Chrissy

Have you tried the instructions on the FSCS web site?

"Please email us, using the email address used for your Icesave account, at [EMAIL="Icesave@fscs.org.uk"]Icesave@fscs.org.uk[/EMAIL] if you have not received the first email.
A blank email is all you need to send to generate an automated response from us which contains the first email."

Reaper

You should have got the first email by now. If not you should have taken the action they tell you to, sending a blank email from the account used for Icesave to the email address they give on their FAQs.

Failing that you will be reverted to the paper based system.

EDIT: Beaten to it!

KingL

No, 4th Dec is the expected date that all second emails should have been received. People should have have received the first email by 10th November.

Chrissy see the instructions on the FSCS website for guidance on what to do. Including:

First Icesave emails out (10 November)

FSCS is working hard to prepare the accelerated payout process.
The first emails to UK customers of Icesave (which explain how the process will work) have gone out over the last few days and many consumers have been contacting FSCS to thank us. Some people have also been in touch to say that they have not received the first email from FSCS.
We would now like to ask anyone who has not yet received the first email to contact us using a special email address set up for this purpose.
Please email us, using the email address used for your Icesave account, at [EMAIL="Icesave@fscs.org.uk"]Icesave@fscs.org.uk[/EMAIL] if you have not received the first email.
A blank email is all you need to send to generate an automated response from us which contains the first email. This response may take longer for some people depending on your internet service provider's spam filters. You do not need to provide any additional information. Please acknowledge your copy of the first email by sending a blank response to confirm you have received it. This is very important because it will allow us to double check your email address on the system.
The fact that you have not yet received your e-mail does not automatically mean that you will not be able to participate in the automated process. There will be an update on FSCS's website on Tuesday 11 November giving guidance to people who have not yet received their first email.

http://www.fscs.org.uk/consumer/
http://www.fscs.org.uk/faq/icesave_faqs/
http://www.fscs.org.uk/files/documents/pdfs/keideqkvxczwwod.pdf



EDIT:Beaten to it, too

.

chrissy3634

blizeH wrote: »

Dude, you've got until the 4th December, don't panic yet.

Thanks - you are right of course.

I just hope though, that it didn't go into Spam and I deleted it!

Chrissy

chrissy3634

ctdctd wrote: »

Have you tried the instructions on the FSCS web site?

"Please email us, using the email address used for your Icesave account, at [EMAIL="Icesave@fscs.org.uk"]Icesave@fscs.org.uk[/EMAIL] if you have not received the first email.
A blank email is all you need to send to generate an automated response from us which contains the first email."

Many Thanks for this.

I didn't realise - I WILL DO IT STRAIGHT AWAY.

Chrissy

blizeH

Shoot, I misread your post sorry.

What's your e-mail provider? I think, for example, Hotmail was marking the e-mails as spam, whereas people using Google Mail should of recieved their mail without any trouble.

worrypants

you are not alone no first email here either:mad:
done all they tell you sent blank emails rung them etc etc etc still nowt:mad:
my isp is canadian