"Dispute Resolution" letter from HSBC - but I have no dispute?

Soot2006

Got an additional page tacked on to my monthly statement, saying:

"If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. We can provide details of how to contact the Ombudsman."

I have had this account for almost 8 years and have never had this tacked onto my statements before? Is this just a standard "for info" type thing so they can say I was informed of my rights? Or does it mean they think I have a dispute with them?

cifpower

Its just to inform you of your rights. I have the same thing printed on my Vanquis statements.

Soot2006

I thought so, btu this board has made me paranoid
Thanks!