Refurbished Fujitsu from PC World & motherboard problems

MrsJackBauer

Hi,
I purchased a refurb'd laptop from PC World around 4mths ago - cost me £299.
After receiving a virus my laptop was kaput so I put it into a pc repair shop thinking it would be easily fixed - was told today it would cost me £280 as I need a new motherboard?
Does anyone know if this is because of the virus?
Can I expect PC World to repair this under the 1yr mfg warranty?
What's the best way to ensure I can get this fixed under the warranty (ie) do I deny all knowledge of a virus. I simply can't afford to fork out £300 on another laptop or a repair
Tx..

motorguy

Somebody is fleecing you hard there.

It will be under warranty and any decent repair shop would have told you to take it back to PC world.

Secondly, a motherboard could be as little as £30-£40, plus maybe a couple of hours to fit. Doing the maths there the guy could be taking you for at least £150.

Whats the current symptoms?

DatabaseError

a virus would not cause motherboard failure. the lappy should be returned to pcworld for repair under warranty, wherever pgilc1 gets laptop motherboards for £30 from I want to know!
generally, I'm not a fan of pcworld, but in this case they look a better option than the indie, which is sad

MrsJackBauer

Thanks for both responses.. so should I simply call PC World tomorrow and plead ignorance (being blonde, won't be difficult) and ask that they take a look at it and repair etc?
The symptoms are basically that it won't start up. I inadvertently opened a virus (fake facebook email) and it shutdown on me before I could run AV..refused to reboot after that so I took it straight to a repair shop after my friend confirmed that her pc had sent a virus to her full address book.

DatabaseError

do you have a restore disk, which may have come with the pc? what is the make and model?

MrsJackBauer

Hi,
I think it's an Amillo? Not sure of the other dets...not sure if any restore disk came with it either.
I have thousands of pics of my children - are these retrievable??

MrsJackBauer

Nothing - it just whirrs away with a black screen

DatabaseError

can't you get Jack to take it into CTU and get Chloe to look at it?

motorguy

tonyhague wrote: »

a virus would not cause motherboard failure. the lappy should be returned to pcworld for repair under warranty, wherever pgilc1 gets laptop motherboards for £30 from I want to know!
generally, I'm not a fan of pcworld, but in this case they look a better option than the indie, which is sad

Oops.... didnt spot the laptop word.

Apologies.