Ede & Ravenscroft -Crap Photos- 7 day cooling

1jacks64

I paid for Ede & Ravenscroft to take photos of me at my graduation ceremony. Ede & Ravenscroft was the company my university chose to take the photos. Unfortuantely, the photos taken are rubbish. The photos they have given me show my head tilting forwards as I received my certificate and it looks as though I haven't got the mortar board on straight.

In the portrait photgarph even though they took several shots they have given me the one where my eyes are half closed and I'm half smiling. It is as though the photograph was taken whilst I was not quite ready.

I'm having trouble explaining this but I hope you know what I mean!

I paid over £100.00 for these photographs by going onto their website and they were ordered in the beginning of October. They told me before I ordered the photos that the film is sent to the printers and they just print out all the photos and put them in the frams and send them out.

I have just received the photos today which were sent by first class post. Does anyone know if I am entitled to reject within 7 days under the distance selling regulations 200 and claim a full refund. Or are photographs exempt from these regulations? I'd be very grateful for people views on this.

Mumstheword

I would definitely return them and reject them as unsatisfactory. I would keep it very polite, though, and just state that the photos you have received are not very good, but that you would be happy to view proofs of the other shots they took on the day.
no idea how you stand legally,but i wouldnt bother about that, especially if the photos clearly show you in an odd pose!