Next Head office - very nice folk

peanutthedog

I had a week long saga with next directory which I decided to write to head office and complain about (no goods, 11 phone calls made, goods appeared after being canceled)- totally expecting my letter to dissapear and not to receive any response.

So you can imagine my shock when a lovely lady called who was incredibly apolgetic, explained what had went wrong and who then sent me a £20 gift card.

It was so unexpected especially after the service I had recived that it really did restore my faith in Next being a good high street retailor.

So credit where credit is due.

CG19a

I had a moan at them for not accepting my card for payment, even though my bank was authorising the transaction and they refunded my interest charge for the month of £39.82 as goodwill.