Warren James no returns

luckydimples

We bought a £70 Gold bracelet from the Warren James jewellers in West Bromwich for my husbands sister as christmas present, unfortuanteley the bracelet is far too big and keeps falling off her wrist. The bracelet was bought only a week ago and we thought that we could just return it for a refund. The people in the shop offered a replacement but these are all of the same size as the one we are returning, after stating that this is no good and we would like a refund they soon told us that they do not give refunds. Surely a shoppers statuary rights are a 28 day money back refund policy in all shops, I must also add that this is not stated on the reciept or anywhere within the shop itself.

What can we do, we are now stuck with a bracelet that is no good, we do not want to have it resized because of the loss of value.

CIS

There is no legal right to a refund or replacement unless there is a fault with the original items.

The item not being suitable has no legal recourse, it is purely at the stores choice.I would have thought that a lot of people will be in similar circumstances and shops will tighten up on any refunds.

Bossyboots

luckydimples wrote:

I must also add that this is not stated on the reciept or anywhere within the shop itself.

What can we do, we are now stuck with a bracelet that is no good, we do not want to have it resized because of the loss of value.

There is a sign up in Warren James stating that they do not give refunds, just exchanges.

As CIS says, you have no legal right to a refund as the item is not faulty. As it is made clear in stores (although you do have to look at the sign and read it in what is often a dark shop) that they won't refund, you are unlikely to persuade them to refund as a goodwill gesture either.

musicboy

... although I have heard that it's illegal to display a sign which blatantly states 'we do not issue refunds' - might be worth a call to TS, but you probably won't get a refund in your case because the shop doesn't have to. Bit poor though if you have receipt and box, etc innit ...

Bossyboots

musicboy wrote:

... although I have heard that it's illegal to display a sign which blatantly states 'we do not issue refunds' - might be worth a call to TS, but you probably won't get a refund in your case because the shop doesn't have to. Bit poor though if you have receipt and box, etc innit ...

As I understand it, they cannot state they do not issue refunds in respect of faulty goods as that would breach your statutory rights.

However, Warren James state they will not issue refunds "if you change your mind" which is entirely different. I am sure it also states that "your statutory rights are not affected" which of course covers them on the issue of refunds for faulty items.

Stonk

luckydimples wrote:

What can we do, we are now stuck with a bracelet that is no good, we do not want to have it resized because of the loss of value.

Get it resized. The loss of value will be negligible. The value of a presumably 9ct gold bracelet is virtually nil anyway (i.e., value = what you'd get for it if you sold it).

Becles

Would they let you swop it for something else such as a necklace or earrings?

skintchick

Stonk wrote:

Get it resized. The loss of value will be negligible. The value of a presumably 9ct gold bracelet is virtually nil anyway (i.e., value = what you'd get for it if you sold it).

I agree - I have tiny wrists and have this problem all the time. I either get it made smaller, or, if possible, connect the clasp further along the bracelet, which leaves a little bit hanging but that doesn't look so bad.

If it is made of links, use needlenose pilers (nail scissors will do) to open the link where you need the clasp to actually do up, take the loop off the end of the now loose bit and reconnect using the pliers ( and perhaps teeth!) to where you want it.

You really won't lose value by getting it made smaller, and to be fair the onus is on the buyer to ensure the item is suitable, not the shop.