Halifax Guaranteed Reserve Account Query

westv

Opened one this morning and deposited £ 39,000 from my web saver account.
The Halifax website says 6.10% AER for 6 months.
My account says 5.52% gross.

Is that correct?

opinions4u

No.

It should say 6.01%.

This happened to me when I opened an account a few weeks ago and changed itself the following Tuesday before I had a chance to complain! No idea why.

Print off the web page with the rate and date on it. Ring them on 08457 26 36 46 if it doesn't correct itself.

westv

opinions4u wrote: »

No.

It should say 6.01%.

This happened to me when I opened an account a few weeks ago and changed itself the following Tuesday before I had a chance to complain! No idea why.

Print off the web page with the rate and date on it. Ring them on 08457 26 36 46 if it doesn't correct itself.

Ok will do.

derrick

westv wrote: »

Ok will do.

Try one of these numbers instead of the rip off 0845 number; -
01422 333333, 1133 809 574

Or their call back system where they pay for the call.

westv

I see this morning that their rates have been reduced. Presumably I should still have got the old rate as that was the rate being advertised yesterday when I funded the account.

opinions4u

westv wrote: »

I see this morning that their rates have been reduced. Presumably I should still have got the old rate as that was the rate being advertised yesterday when I funded the account.

I would print off the new rates from their web site that clearly state effective from 17th November.

http://www.halifax.co.uk/savings/personalrates.asp#Hx_Guaranteed_Reserve

Wait until tomorrow and then ring them if it doesn't correct itself.

I think you'll be okay - very similar to what happened to me and it was the Tuesday it all sorted itself out.

westv

I decided to call them a moment ago. The lady I spoke to agreed that I should have had the old rate and that she was going to send a message (to whom I'm not sure) to get it amended.