help needed with npower

hopeless_case_2

Hi all i am on the online tarrif with npower and i have been paying £70 per month however i should have been paying more so last week changed my S.O to £30 per week. Now i have arrears of £800 approx now they are saying they going to put me on a prepayment meter and i have no choice in the matter. Apart from paying the arrears outright what can i do?

beverleyhills

Perhaps the computer couldn't deal with the change from monthly to weekly payments.

Magentasue

Have they asked you to increase your monthly payment? Was £30 rejected because it was not enough, because it wasn't a DD or because it was weekly?

kazwookie

Can you offer to pay a lump sum off the owing bit, then the rest at x per month?

Cardew

kazwookie wrote: »

Can you offer to pay a lump sum off the owing bit, then the rest at x per month?

You can offer, the company can accept or refuse.

Cardew

hopeless_case wrote: »

Hi all i am on the online tarrif with npower and i have been paying £70 per month however i should have been paying more so last week changed my S.O to £30 per week. Now i have arrears of £800 approx now they are saying they going to put me on a prepayment meter and i have no choice in the matter. Apart from paying the arrears outright what can i do?

I take it that this was paying by Standing Order and not Direct Debit?

When you say that "I should have been paying more" can we assume that you were told to pay more and refused?

You don't say how long it took you to run up the £800 bill?

If £70 was not enough and you ran up an £800 bill in, say, 18 months, it is probable that £120 a month will not even cover your bills, let alone start to pay back the £800 - bear in mind that there has been a huge price rise recently.

The company have every right to put you on a pre-payment meter or cut you off and chase you through the courts for their money.

You are aware that a pre-payment tariff is a lot more than an on-line tariff?

It really is in your interests to reach an agreement with NPower.