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E-mail hacked

smartie1976
smartie1976 Posts: 1,984 Forumite
in Techie Stuff
Hi, can someone help me out.

My Yahoo e-mail has been hacked i'm sure, because I got an e-mail to my alternative hotmail account advising me of a password change.
I've gone to my yahoo mail and now cannot log in as password not recognised.
I've had this account for 10 years, and have no idea which property I was registered at when I set it up (i was a student), so don't know which personal details I used to verify and get a new password. Also, they could have changed these I guess so they wouldn't work anyway.

What is my best course of action?
It's BOUGHT (to Buy), not BROUGHT (to bring) AND you cannot be frauded, only DEfrauded.

Please do not buy animals from a pet store. Visit your local sanctuary or centre and give a good home to an unloved or abandoned animal.

Comments

  • mobilegossip
    mobilegossip Posts: 1,163 Forumite
    Contact them and explain the problem

    http://add.yahoo.com/fast/help/us/privacy/cgi_feedback
  • smartie1976
    smartie1976 Posts: 1,984 Forumite
    Thanks. I've done that already but via a feedback form because I couldn't find anything specific to account hacking. have re-raised the issue again through this form too.
    It's BOUGHT (to Buy), not BROUGHT (to bring) AND you cannot be frauded, only DEfrauded.

    Please do not buy animals from a pet store. Visit your local sanctuary or centre and give a good home to an unloved or abandoned animal.
  • mobilegossip
    mobilegossip Posts: 1,163 Forumite
    You can also ring them direct in the USA at 2p a minute from a UK Landline. 0844 373 773 is the direct line to Customer Services.
  • letsbehonest
    letsbehonest Posts: 1,098 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I had a similar Email but from my ISP, tiscali advising me of a password change, on downloading this email I noticed a zipped attachment, not thinking I opened it. Pandora's box!!! I got a trojan infection and spyware. one stopped my antivirus working the other sent very long email attachments to a friend, I can admit to this coz non of my friends Know i'm on this site, and I usually hand out advice on PC problems.(wota !!!!!!)
    "Imagination is more Important than knowledge"
  • smartie1976
    smartie1976 Posts: 1,984 Forumite
    mobile gossip, that number is unrecognised.
    what's the USA code (ie UK is 44)
    It's BOUGHT (to Buy), not BROUGHT (to bring) AND you cannot be frauded, only DEfrauded.

    Please do not buy animals from a pet store. Visit your local sanctuary or centre and give a good home to an unloved or abandoned animal.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    That was supposed to be a UK number, but is incomplete. What is more, it is not a direct line but a call diversion service that may paying commission to someone.
  • smartie1976
    smartie1976 Posts: 1,984 Forumite
    No matter, I got through on 001 408 349 1572 (should anyone else need it), and everything is sorted. Many thanks
    Jo
    It's BOUGHT (to Buy), not BROUGHT (to bring) AND you cannot be frauded, only DEfrauded.

    Please do not buy animals from a pet store. Visit your local sanctuary or centre and give a good home to an unloved or abandoned animal.
  • letsbehonest
    letsbehonest Posts: 1,098 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    letsbehonest wrote:
    I had a similar Email but from my ISP, tiscali advising me of a password change, on downloading this email I noticed a zipped attachment, not thinking I opened it. Pandora's box!!! I got a trojan infection and spyware. one stopped my antivirus working the other sent very long email attachments to a friend, I can admit to this coz non of my friends Know i'm on this site, and I usually hand out advice on PC problems.(wota !!!!!!)
    Imagination is more Important than Knowledge
    "Imagination is more Important than knowledge"
This discussion has been closed.
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