lloyds tsb duo statement - no november one?

anna42hmr

ok maybe i am reading it wrong, however my lloyds statement is alway on 13th of the month, so i have signed on to my online account this morning to double check i know how much it will be (i pay each month in full) as ive got my payslip from work so working out my outgoing/incomings for the month (just wanted to check as i made a couple payments on 12th november and want to see if they have been included or wether they will be on next months bill)

however there is no november statement listed, the items that should be on the bill for 13th november are listed as
"Transactions Since Your Last Statement " (both the ones i made on the 12th of the month and ones from the 30th october and 1st november etc)

so i thought maybe they havent produced the statement yet however, when i look at it again it states "Next statement due 13 Dec 2008 "

when i click on veiw previous statement as i wanted to see if novembers was on there, and states nothing is available??


has anyone else come across this on lloyds at all, is it just that they are behind and will have to wait until the paper statement arrives or would they really miss a statement and lump it all on next months one (not that i mind if thats the case as it leave the money in my account a while longer) but at the same time i dont want to risk a non payment on my credit file

loveandlight

Don't take any chances. You must call them up and speak to them direct about it. Your credit file is much too important to leave anything to chance. Also make sure you make a note of the day and time and name of person you spoke to and what they said etc.

anna42hmr

your right it is too important, i will give them a ring in abit as im off out in a minute

QQuaver

anna42hmr wrote: »

however there is no november statement listed, the items that should be on the bill for 13th november are listed as
"Transactions Since Your Last Statement " (both the ones i made on the 12th of the month and ones from the 30th october and 1st november etc)

My November is gone too for some reason. It was there few days ago. Perhaps it's a glitch. My next statement is Dec 14.
Can't see Oct one either.

Mine goes out in full via DD, and it went promptly on the 10th Nov.

anna42hmr

got stuck in call cue so have given up, will try ringing them abit later, you may be right QQuaver as i got dad to sign onto his lloyds online and no november statement for him either, so there maybe a problem

taless

There is a statement at the Online Banking, where if your paper statement is on the process of being produced you may not have access to previous months' data? Do you think this might be the problem? (i.e. have to wait a few more days)

exel1966

This occurs each and every month with Lloyds whilst the current statement is being processed/issued. The online system usually falls out of sync for a couple of days so I'm sure there's nothing to worry about.

Have just checked mine which is due today and it says next statement date 15th Dec.

Not sure which number you're calling but if you want a non-national number then use 01702 278272

anna42hmr

thanks, its something i have never noticed before as i often check a couple days after the date, i will leave it until tuesday and if there is no change i will give them a ring, thanks for the replies everyone, its put my mind to rest a bit more.

and thanks for the regional number excell1969 at least if i do have to ring them i can do a free call on that number due to phone package on

anna42hmr

thanks everyone for the help, looks like you were right, its whilst they must have been producing the new paper statement as ive gone online this morning and is all showing ok, the 2 payments the day before are on next months and they now have a november statement showing

its weird as in all the years ive had a lloyds c/card i have never noticed that happen before which is why i was concerned about it