AVG 8.0 Help

AdeM_2

Hi Guys,
I have the latest version of AVG which is not updating as it should, I have to do it manually, I've had a yellow exclamation security alert show up on the taskbar which says I have a PSW.x-Vir trojan, should AVG not have picked this up and how do I remove it.
If I click on this it opens another window antispyware Pro Xp which runs a scan which shows I have a hardware error on my C and D drives and a security threat in my shared documents.
Please help !

Reluctant_spender

Run this;

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

AdeM_2

Malwarebytes' Anti-Malware 1.30
Database version: 1399
Windows 5.1.2600 Service Pack 3
14/11/2008 21:40:32
mbam-log-2008-11-14 (21-40-32).txt
Scan type: Quick Scan
Objects scanned: 59165
Time elapsed: 5 minute(s), 50 second(s)
Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 5
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 21
Memory Processes Infected:
C:\Program Files\Applications\wcm.exe (Trojan.Zlob) -> Unloaded process successfully.
C:\Program Files\Applications\wcs.exe (Trojan.Zlob) -> Unloaded process successfully.
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\!!5222008a-dd62-49c7-a735-7bd18ecc7350} (Rogue.VirusRemover) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\!!5222008a-dd62-49c7-a735-7bd18ecc7350} (Rogue.VirusRemover) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\!!6b9a461b-893f-45ee-8c59-06d3a2223b24} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\!!8710df42-3171-4a3b-9079-3f7d7101552b} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\!!9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\!!8710df42-3171-4a3b-9079-3f7d7101552b} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\!!8710df42-3171-4a3b-9079-3f7d7101552b} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\!!9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\virusremover2008 (Rogue.VirusRemove) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\virusremover2008 (Rogue.VirusRemove) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\System Alert Popup (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IEBrowse Tool (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IExplorer Bar (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Warning Center (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\multimediaControls.chl (Trojan.Zlob) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\!!9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\!!6b9a461b-893f-45ee-8c59-06d3a2223b24} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysberay2 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\smile (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\start (Trojan.Zlob) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP\BASE (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP\DELETED (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP\LOG (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP\SAVED (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Program Files\TinyProxy (Trojan.Proxy) -> Quarantined and deleted successfully.
C:\Program Files\AAV (Rogue.AdvancedAntivirus) -> Quarantined and deleted successfully.
Files Infected:
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP\20081113201017140.log (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Software Licensors\Antispyware PRO XP\LOG\20081113193430562.log (Rogue.AntiSpywareProXP) -> Quarantined and deleted successfully.
C:\Program Files\AAV\AAV.ooo (Rogue.AdvancedAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\AAV\AAV1.dat (Rogue.AdvancedAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\AAV\Uninstall.exe (Rogue.AdvancedAntivirus) -> Quarantined and deleted successfully.
C:\WINDOWS\fmark2.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Program Files\Applications\iebtmm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\myd.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\mym.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\myp.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\myv.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\ot.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\ts.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\wcm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\wcs.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Callum\My Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Callum\My Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Callum\My Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Callum\My Documents\My Documents.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Callum\Favorites\Antivirus Scan.url (Rogue.Link) -> Quarantined and deleted successfully.

Reluctant_spender

How's it running now?

Still have the warnings?

AdeM_2

Reluctant Spender

No warnings since the scan !

Looks like it was a bit of a mess

Anything else I should be doing ?

Ade

Reluctant_spender

AdeM wrote: »

Reluctant Spender

Anything else I should be doing ?

Ade

In terms of what, future prevention or to check you are clear?

AdeM_2

Both future protection and whether we are clear, it seems we have a problem with the update manager of AVG, I've tried to set it to automatic update but it won't accept !

aliEnRIK

AdeM wrote: »

Both future protection and whether we are clear, it seems we have a problem with the update manager of AVG, I've tried to set it to automatic update but it won't accept !

Id recommend uninstalling and reinstalling it

Reluctant_spender

Ok - I now there are several peopel om here who will suggest that you change AVG to a another. To be honest until recently I would have disagreed with them, but, of late AVG does appear to be problematic.

If you want to stay with free anti virus I would suggest AntiVir, available here;

http://www.free-av.com/en/products/index.html

Prevention;
Use Firefox as a browser
Install a Antispyware program like spybot or SuperAntiSpyware
SpywareBlaster

aliEnRIK

I second spender. Avira is far better (And I speak from experience as I used to have AVG up until a few months back)

AdeM_2

Reluctant Spender,

I'll check these out.

Cheers for your help

Ade