Nuisance calls from Egg

Thomas_Crown

Incisor wrote: »

Wrong advice. Egg may have the contact details of the OP, but it is the OP's phone and Egg have no business with the OP. If it goes on after they have been told, it is harrassment.

Being registered with the TPS does not stop automated calls originated by a computer.

loveandlight

posted by shrinking man
If this is how they operate then I'd never consider doing business with them. I'd like to know if anyone has a similar experience with any other company, it seems an odd way of carrying on.

Yes shrinking man it happened to me last week for three whole days. I was and am completely shocked at the telephone harassment and have just filed an official complaint to the FOS as well as the company direct (Co-Operative Bank). Someone at the Co-Op had messed up my account unbeknown to me.

Those phone calls made me ill the whole week and for 3 days I had a splitting headache as I couldn't get the sound of the ringing out my head.

I work from home so wasn't able to pull the plug out of the wall as I would have missed some very important phone calls.

I too called them up (twice in fact) and they told me there was nothing they could do as they had to wait until their system updated itself which I subsequently found out was not true. All they have to do is go into their system and delete your number.

The calls I got didn't even say who they were and insisted that I press 1 if it was me and 2 if it was someone else so I was worried in case by pressing the keys it automatically linked into my bank account the way it does with scam emails when you click on their links. It most definitely is harassment but then again they don't care as the calls are meant to harass.

posted by YorkshireBoy
To be blunt, you're making a mountain out of a molehill, and not helping yourself.

What a typical remark from someone who couldn't care less until it happens to them that is.

YorkshireBoy

loveandlight wrote: »

What a typical remark from someone who couldn't care less until it happens to them that is.

Everyone gets nuisance calls, including me. It's how we deal with them that's different. Some people rant and rave on internet forums...I stick a stamp on an envelope and let them know.

Anyway, back to the OP's situation...

The OP's daughter moved out and didn't let Egg know of her new contact details. If she didn't let Egg know her new telephone number, she almost certainly didn't let Egg know of her change of address...after all, it's the same online form!

OP has been told by their daughter that her Egg statements are delivered by post to her new address. As I've already said, Egg don't post statements...it's an internet bank.

OP's daugher *says* she's telephoned Egg. If she's over her limit (and struggling?), she may be hiding from her problems...and the easiest way to do that is to leave her contact details as they were.

If this was my daughter I'd be thinking she was in financial trouble and trying to help her.

loveandlight

YorkshireBoy - you are assuming we are all the same. Some of us are stronger than others and can therefore cope better than others. We all react differently to what happens to us. Sticking a stamp on an envelope and letting them know certainly does not help if you are being bombarded with phone calls throughout the day and well into the evening and sometimes even through the night, as by then, the calls would have gone on for even longer by the time it takes them to get around to processing the letter. They show no mercy at all, even when the mistake is on their part.

The speed within which lenders negativly impact your credit file nowadays is frightening and they don't hurry themselves to correct it either. So you see even as an up to date account holder you are still at their mercy with virtually no accountability at all.

shrinkingman

YorkshireBoy wrote: »

Everyone gets nuisance calls, including me. It's how we deal with them that's different. Some people rant and rave on internet forums...I stick a stamp on an envelope and let them know.

Anyway, back to the OP's situation...

The OP's daughter moved out and didn't let Egg know of her new contact details. If she didn't let Egg know her new telephone number, she almost certainly didn't let Egg know of her change of address...after all, it's the same online form!

OP has been told by their daughter that her Egg statements are delivered by post to her new address. As I've already said, Egg don't post statements...it's an internet bank.

OP's daugher *says* she's telephoned Egg. If she's over her limit (and struggling?), she may be hiding from her problems...and the easiest way to do that is to leave her contact details as they were.

If this was my daughter I'd be thinking she was in financial trouble and trying to help her.

Ok, just to clear a few things up. It was my assumption that she gets statements from Egg, it's not something she's told me. My girlfriend used to have a card with them and she certainly got some kind of mail from them, whether statements or not I couldn't say.

My daughter did contact them immediately I'd brought it to her attention and that should have been the end of the matter. She went very slightly over her credit limit, for the first and only time. Bombarding a customer with automated calls is a bit OTT given the circumstances. To the best of my knowledge she changed her address details as soon as she moved out, but she didn't have a land line for a while so I guess she left that as it was and simply hadn't updated it. Yes it's her fault but these things happen. Her email address hasn't changed so why not send reminders that way, it's much less intrusive?

Freddie_Snowbits

shrinkingman wrote: »

Ordinarily I'd agree, but I have a four month old baby, and getting these calls at night (after 8.30) is unacceptable.

Brilliant, I have a baby, go for the sympathy vote.