Cordless phone world

choccyface2006

In June I bought BT freestyle 310 twin phone from Cordless phone world. They have never been right, one of them will barly charge and the other has a very short battery life, unlike BT phones I've had before. :mad:

I got in touch straight away and they replaced the batteries, this seemed to help at first but the problem is apparant again and has been for some time, one handset switches itself off and beeps all the time dispite being on charge all the time.

I bought the phones new and assumed I had a full 12 month warranty but having emailed them they are saying they are out of warranty, but there is nothing to say on their site about how long the warranties are.

They have just emailed to say that the warranty is 90 days and clearly stated on their advertisment, what advertisment? I can understand it being 90 days on a refurbished product, but not a brand new one.

http://www.cordlessphoneworld.co.uk/

Can someone who knows a little more about this have a look for me, I can't believe the warranty is only 90 days on a new product.

Thank you

Sarah x

baddiebasher

It s a matter under the Sale of Goods Act (SGA). Specifically, s. 14 in that the goods are not of satisfactory quality (barring that they hav supplied two dodgy sets of batteries). Further, part 5A of the SGA requires that it is for the seller to prove that the goods "conform to the contract" - ie - are what you pay for. That means it is not for you to prove your point - but for the seller to prove that there is no problem

Brooker_Dave

choccyface2006 wrote: »

Can someone who knows a little more about this have a look for me, I can't believe the warranty is only 90 days on a new product.

Thank you

Sarah x

"Refurbished
These are items returned to the manufacturer but after inspection and testing by our telecom engineers have been found with no fault. These items are then sold with a 90 day return to base warranty."

d.edna

baddiebasher wrote: »

It s a matter under the Sale of Goods Act (SGA). Specifically, s. 14 in that the goods are not of satisfactory quality (barring that they hav supplied two dodgy sets of batteries). Further, part 5A of the SGA requires that it is for the seller to prove that the goods "conform to the contract" - ie - are what you pay for. That means it is not for you to prove your point - but for the seller to prove that there is no problem

Do they make telephone calls using the public phone system?

YES - Conforms to contract

taxiphil

Unfortunately the Consumer Vent Board has been overrun by trolls who have a grudge against all consumers, and deliberately post incorrect and misleading information on a daily basis (just take a quick glance at the posting history of the two above!).

Regrettably the MSE powers have allowed this problem to go unaddressed for many months. Therefore consider this forum well and truly "wrecked".

I'd suggest that you post your question on https://www.consumeractiongroup.co.uk (in the General Consumer Issues forum) where you're likely to get sound advice.

taxiphil

Brooker_Dave wrote: »

"Refurbished
These are items returned to the manufacturer but after inspection and testing by our telecom engineers have been found with no fault. These items are then sold with a 90 day return to base warranty."

As you know perfectly well [STRIKE]Jon Rhodes[/STRIKE] Dave, warranties are nothing and the SoGA is everything.

d.edna wrote: »

Do they make telephone calls using the public phone system?

YES - Conforms to contract

Utter nonsense (as usual).

choccyface2006

Let me clarify one thing, they are NEW not REFURBISHED although they do sell refurbished phones too.

And yes they can sometimes make calls but also cut out abd beep constantly.

Thank you for the advice, especially taxiphil.

Sarah

d.edna

taxiphil wrote: »

Utter nonsense (as usual).

Taxiphil Troll, please stop coming in causing trouble, Everyone its everyone like this guy that spoils it because he nags and nags so he gets peoples backs up


Sarah please stop feeding the troll

Brooker_Dave

taxiphil wrote: »

As you know perfectly well [strike]Jon Rhodes[/strike] Dave, warranties are nothing and the SoGA is everything.



Utter nonsense (as usual).

Who's Jon Rhodes??

d.edna

Brooker_Dave wrote: »

Who's Jon Rhodes??

I thought this aswell, was thinking you were hiding something

Brooker_Dave

d.edna wrote: »

I thought this aswell, was thinking you were hiding something

Clearly Phil the Taxi likes to fantasise about men called Jon.