Dell Laptop Screen

jodcai

I purchased a Dell Inspiron Sept 2007. The screen is now only half visible. I telephoned Dell today and was told that I could pay £25 to diagnose the problem. How can you diagnose the problem when you can't even use the computer or read the whole screen is beyond me. I declined their offer and asked what was the obvious cause of my problem. I was told the screen was faulty and that it would cost £247.18 to fix - bearing in mind I had paid £300 originally this did not seem reasonable. I asked for a complaints department address and was told there was no address I could write to and that the only way was via email on their website. I was asked if I wanted one of their legal team to call me but I declined. Nevertheless one of their legal team did call me and asked me whether I expected the laptop to be fixed for free by writing a letter and that any letter I sent would go directly to him and that it would not be fixed for free. I asked him why he had called me - was he trying to put me off writing a letter?

Sorry this is so long winded - can anyone help? I need an address to write to in the UK to complain. Having read some of the other threads I understand there is a Sales of Goods Act which should hopefully cover me. Any help would be greatly appreciated.

Browntoa

sounds like the inverter , more like £30 to fix


http://www.laptoprepair.co.uk/how-to-repair-backlight-inverter.htm

d.edna

Have you dropped something on the screen?

jodcai

Nothing has been dropped on the screen. the left side is fine whereas the right side is black with coloured lines running vertically