EON not giving me my onlinesaver discount.

insight101

Signed up to EON in feb this year.

Left them October now I am checking my account and I am missing my online saver discount worth 14%.

I have managed to get them to freeze the price to pre 22/08 on the final bills.. (Phoned when I recieved the notification letter and changed supplier as terms and conditions) a little bit of hassle getting it credited.

I have asked why I haven't received this discount and they are saying I didn't register my online account

I did

registered online recieved email.


Thanks for registering to manage your account online.

Your username is *******

Your activation code is ****

To access your account, all you need to do is click the link and follow these steps:

1. Enter your username and the password you chose when you registered

2. Enter your activation code, *****

3. Click on the Login button


We suggest you save this email in case you need to refer back to it.
There's no need to reply to this email.

Kind regards


Terms and conditions

18 Qualifying for the EnergyOnline Extra Saver discount
To qualify for the EnergyOnline Extra Saver discount you must:
• register your online account within 30 days of receiving your account number
• take either your electricity, or electricity and mains gas from us
• pay for your energy by fixed monthly Direct Debit
• provide us with your email address – and notify us if it changes
• provide meter reads online if requested
• update your details online if they change.
If you fail to do any of these or do not pay us, we may transfer you to one of standard products, including prepayment, and you will lose your EnergyOnline Extra Saver discount. The terms set our in sections 1 to 16 will continue to apply.

I HAVE registered my account.

But they are stating that activation code it is part of registering it. I haven't been transferred into another product as there T & Cs

Where do I stand terms and conditions state I only need to register account. I have a Email from E.ON thanks me for registering?
I haven't been transferred into another product

I plan to let them take my final bill then try to recover this missing discount. Is this the best action or am I wrong.

:mad:
I registered my account.
I didn't use the activation code to access account for first time until 6 months later when I needed to maintain my account.

Activation Code: This is the 4-digit code we sent you by email, either when you first registered . You will only need to enter this code when you login for the first time after receiving it.

brysiewysie

It's an online tariff that you manage aspects of your account online. How can you think you're right if you didn't complete the registration process (I guess you forgot or made a mistake?)?

Premier_2

insight101 wrote: »

...I plan to let them take my final bill then issue a notice of intended action to recover this missing discount. Is this the best action or am I wrong...

Whatever you believe, how can you possibly think this is the best course of action?

Surely it would be better to undertake positive negotiations over the dispute than force one side to pursue acrimonious litigious action.

Plushchris

insight101 wrote: »

Signed up to EON in feb this year.

Left them October now I am checking my account and I am missing my online saver discount worth 14%.

I have managed to get them to freeze the price to pre 22/08 on the final bills.. (Phoned when I recieved the notification letter and changed supplier as terms and conditions) a little bit of hassle getting it credited.

I have asked why I haven't received this discount and they are saying I didn't register my online account

I did (but I didn't activate it.)

registered online recieved email.


Thanks for registering to manage your account online.

Your username is *******

Your activation code is ****

To access your account, all you need to do is click the link and follow these steps:

1. Enter your username and the password you chose when you registered

2. Enter your activation code, *****

3. Click on the Login button


We suggest you save this email in case you need to refer back to it.
There's no need to reply to this email.

Kind regards


Terms and conditions

18 Qualifying for the EnergyOnline Extra Saver discount
To qualify for the EnergyOnline Extra Saver discount you must:
• register your online account within 30 days of receiving your account number
• take either your electricity, or electricity and mains gas from us
• pay for your energy by fixed monthly Direct Debit
• provide us with your email address – and notify us if it changes
• provide meter reads online if requested
• update your details online if they change.
If you fail to do any of these or do not pay us, we may transfer you to one of standard products, including prepayment, and you will lose your EnergyOnline Extra Saver discount. The terms set our in sections 1 to 16 will continue to apply.

I HAVE registered my account.

But they are stating that activating it is part of registering it. I haven't been transferred into another produst as there T & Cs

Where do I stand terms and conditions state I only need to register account. I have a Email from E.ON thanks me for registering?
I haven't been transferred into another product

I plan to let them take my final bill then issue a notice of intended action to recover this missing discount. Is this the best action or am I wrong.

:mad:

I think the problem is you didnt fully complete the registration (by activating it)

Not sure whats going on with all the threats of legal action on this board today but I would say yes, you are wrong, its not the best action as you probably dont have a leg to stand on if you admit yourself you didnt fully complete the registration.