Spyware pop up

msaquib

Hi,

I need some help please? When I put my computer on, the desktop screens is showing the following message:-

Windows firewall has dedected unauthorised activity, but unfortunately it cannot help you to remove viruses, keyloggers and other sypware threats that steal your personal information from your computer.

Name: Spyware.Remote Spy (B-Type)
Risk Level- High
Description:- Spyware RemoveSpy is a spyware program that steals information from the computer and takes screen shots of the computer.

Any advice how can I remove this? I have run AVG anti virus and it did not find any viruses on my computer.

Thanks
MS

aliEnRIK

download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN

If it finds anything then DELETE and post the log here

Browntoa

full instructions for Malwarebytes to ensure you remove it properly

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

msaquib

Thanks - 5 found an all removed.

The results are:-

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\dnscache.dnscacheobj (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\dnscache.dnscacheobj.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\!!376892ae-1825-4e5f-9f85-23f9640051cc} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\!!376892ae-1825-4e5f-9f85-23f9640051cc} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\!!376892ae-1825-4e5f-9f85-23f9640051cc} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winlogone (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\MS\AppData\Roaming\Google\visfdw.exe (Trojan.FakeAlert) -> Delete on reboot.

MS

Browntoa

seesm to have removed it for you