Can't get into email, keeps asking password - courtesy update

Quasar

Hi

This has been happening for a couple of weeks but it's getting worse. I click on my email, I get OE opening then a box asking for my password (never done it before), so I comply, click OK and a couple of seconds later I get the same. Sometimes I have to do this several times and 20 minutes later I can get into my email, but tonight it's been since 22:12 and still no luck!

My ISP is Orange, and before going through incomprehensible and frustrating calls to their 'help' line, I thought I'd pick the brains in here. I need to get access to my emails as I need them for work tomorrow.

Any ideas? Thanks>

EDITED for courtesy update.

Quasar

loaner wrote: »

Sounds like an ISP problem, check you can contact these servers with ping (assuming these are in your OE settings)

pop.orangehome.co.uk
smtp.orangehome.co.uk

http://www.orangeproblems.co.uk/phpBB2/viewforum.php?f=31

Thanks loaner :beer:

Exo

If still not resolved, this may be of interest.
http://support.microsoft.com/kb/290684

Quasar

Thanks, it has let me in now. It's strange, sometimes it works immediately, sometimes it takes 20 or 30 minutes but tonight it was a nightmare. I shall keep all those links ready and will look into it when I have some time.

Quasar

I thought I'd update this thread with development as they are rather intriguing - to me at least.

The problem has persisted, and two calls to the Orange call centre on Mars were totalu unproductive, not to mention expensive.

Anyway. I have an older laptop, still perfectly good, which I occasionally update to keep it in working order as I can't be without a computer since I work from home and as it has an old but viable dialup connection installed. On this dialup it has been targeted by hundreds of spam emails which everytime I just clear.

Last night I connected it to update security, and sure enough there were 3356 spam emails coming through, which I just deleted. On going back to this, my main laptop, the OE problem has vanished!

My guess is that my account was getting overloaded, and I should clear the spam more often.

Quasar

loaner wrote: »

Sure it's not infected?

If the firewall isn't on, and pre sp2, dial-up is a good way to catch worms

Yeah the old lappy might well have been infected when it was on dialup and my email address gone to the four corners of the earth. I have AVG, Kerio and three spyware programs on it, same as the main lappy. I run the stuff regularly (as I did last night), but I think that once my email address is out there, that's it. I might even change it.

Still if that's all it is, now I know.

Quasar

loaner wrote: »

has it got service pack 2 or 3?

Sorry I'm not techie enough to know what that means, never mind reply.

aliEnRIK

Quasar wrote: »

Sorry I'm not techie enough to know what that means, never mind reply.

goto MY COMPUTER
Right click and select PROPERTIES
It should tell you which service pack on there

As for the actual email problem, id change it to a GOOGLEMAIL account personally

Quasar

aliEnRIK wrote: »

goto MY COMPUTER
Right click and select PROPERTIES
It should tell you which service pack on there

As for the actual email problem, id change it to a GOOGLEMAIL account personally

Thanks for that.

Ok this present laptop, my main one, says Service pack 3. I don't know about the one that's getting all the spam, so I shall have to find out when I next use it, which won't be for quite a while as I have ongoing work on this one now. The other lappy is a Toshiba bought in 2005, if it helps.

aliEnRIK

Like loaner says ~
Your going to want to check to se if its infected
Download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button
UPDATE and QUICK SCAN
Post the log here AFTER youve deleted whatever it finds

Quasar

aliEnRIK wrote: »

Like loaner says ~
Your going to want to check to se if its infected
Download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button
UPDATE and QUICK SCAN
Post the log here AFTER youve deleted whatever it finds

Thanks I'll do that but it's going to be many days or even weeks before I get the old lappy out again - I need to be on this one now until the end of the project I'm working on now.