Abbey

Jeannine

It's so irritating when people don't do what they say they will...

Arranged in branch of Abbey for new debit card to be ordered (just married - change of name - marriage cert seen) and was told it would arrive in 7-10 days. Two weeks later, no card, two phone calls later, only to be told the new card hadn't been actioned, and I would have to wait another 7-10 days...

Hey ho..:cool:

Colliefrog

It's been 3 weeks and 3 phone calls and I still haven't recieved a new pin number. They are a bloody nightmare

foxxymynx

It took several phone calls, seceral trips to an Abbey branch and alot of arguing with Abbey before they'd change my name over on my mortgage account. I had the marriage certificate, proof of address and my passport and they still wouldn't do it! 6 months or so later they reluctantly agreed, it was madness.

chipmunk

You're not alone. On 27 September I reported fraudulent activity via my debit card to the tune of £480. The theives emptied my account and maxed out my overdraft. Consequently the direct debits for my mortgage payment, bank loan, utility bills etc. were reversed and this racked up bank charges of approx. £350.

My branch took the details and the fraud was actioned two days later (apparently the fraud department don't work weekends) and I was advised that I would receive a form within a maximum of 10 days. It didn't turn up within that time so I telephoned Abbey direct and was told "just give it a few more days".

I've had this conversation about three more times over the phone and I've been back into the branch twice but they can't seem to get any action either. Their excuse is that they are very busy because of the huge amount of fraud claims they are having to deal with at the moment! After the last visit, I received a call back from the branch saying they had spoken to someone, got a name and number and that this person had promised they would send the form out that day (3 November) and that I should receive it within 6 days (why 6 days I don't know if they posted that night). Well 6 days was up on Sunday and it hasn't arrived. So, I've just got off the phone from the Financial Ombudsman who agree I have a strong cause for complaint and they are writing to Abbey today.

Abbey are appalling and don't give a flying fig about their customers. I have set up an account with another bank and as soon as this is sorted, I'm closing my account with them. I've been a customer of Abbey for the past 30 years; some thanks for my loyalty.