I won a Paypal case now seller is claiming I am a NPB

me4bargains

I filed a chargeback against a seller as I hadn't recieved a dress i bought and she ignored my emails.
Needless to say I won.
Today she has lodged a NPB alert - the cheeky cow.
What do I do?

smartie1976

My first thought it to contest it! reply in the dispute box that you've done the old chargeback thing, and ask paypal/ ebay to check their records and they'll see you have paid and the seller is being unreasonable.

Mandles

yeah, dont worry she hasnt a leg to stand on. maybe shes trying to get her fees back?
anyway just say no tracking info & i won chargeback on paypal so this shouldnt be filed.Did she reply to paypal dispute?
i have emailed buyers & they have not got my emails(and this is genuine as they had no reason to lie as they were getting mad as i wasnt replying but i was).Only way we could communicate in end was by dispute. Also maybe she is a dodgy seller(usually see by her feedback but i know theres always a first time to start being dodgy.) But also maybe she did send it but only with a certificate of posting (as good as toilet paper to paypal!)or maybe she is new & didnt get any proof .maybe it got pinched by a dodgy postman, neighbour,passer by if left on doorstep or who knows.im saying this as ive been seller for years & have come accross a lot of these especially his year , seems worst ever but i have learnt by my mistakes & get everything sent by recorded delivery.
Im not on sellers side at all , especially if she has not given any details on dispute or replied on dispute..just writing a possibility as i have been in her shoes & am very honest.

Contains_Mild_Peril

It happened to me a while ago, but in my case the seller filed an NPB claim before I got a refund, accusing me of receiving the item, fruadulently claiming it had been stolen in the post (I could tell it was stolen because there was a neat slit in the empty envelope I got) then stopping payment (by which I assume they meant their Paypal account had been frozen while the chargeback was pending).
For some reason, I got an NPB strike, so then I had to appeal to get it removed (which it was).