laptop problem...can any one help me please

bigbrummygirl

my sons laptop is six months old an suddenly stopped working today
no power or lights or any signs of life
does any one have any ideas what could be wrong please?

intel

Is the battery dead if off the mains... check the connections

mp7125

Hi try taking out the battery and disconnect the ac power lead and then press the On (start) key for 5-20 seconds. Then reconnect power and try powering. Good luck.

phil999_2

mp7125 wrote:

Hi try taking out the battery and disconnect the ac power lead and then press the On (start) key for 5-20 seconds. Then reconnect power and try powering. Good luck.

in addition to this i wouild remove any removeable drives. This drains the motherboard of power.

rogerramjet

Could be the charger for its faulty does any lights come on when it is plugged into the laptop....what make is it? is the charger genuine? I'm led to believe that newer Dell laptops will allow non original chargers to work with their laptops but will not charge the battery as they are matched (something to do with chips in the charger and battery)

bigbrummygirl

many thanks to both phil 999 and mp 7125 my son took the battery out and disconnected every thing and when he put it all back it worked again.. phew i am relieved!!

Paddymcc_2

The above problem is sometimes caused by a build up on static within the laptop

albertross_2

Sounded like a power management/suspend problem. If it happens again, try holding the power button down for 6 seconds this will do a hard boot on many laptops (i.e. no need to remove the battery/mains)