Harvey's Furniture Complaint - I need help please!

juliep1901

Can anyone out there help me? Last November we had a 3 seater & 2 seater settee delivered from Harvey's - in June I had to call the out becuse on the 3 seater one of the springs had come away from the frame - they fixed this under guarantee - now another spring has come off on the same settee - I called them this morning only to find that my guarantee ran out on Friday & they will only now come out if I agree to pay - I called the store this morning but the manager is not in till tomorrow but the assistant manager is meant to be calling me back this afternoon.

Do I have any rights with this? I wouldn't mind so much if we were sat at home all day but we both leave for work at 7.30am & probably don't sit back on the thing till 7pm so it probably gets 3 hours use per day.

The 2 seater seems fine apart from it has started making a strange noise.

Any help or advice would be much appreciated - this is the first time I am having to do anything like this!

juliep:mad:

Tozer

The guarantee will be in addition to your statutory rights under Sale of Goods Act 1979. The item must be of satisfactory quality which includes a requirement for it to be reasonably durable.

Given that the guarantee must have only just expired, I think you are well within your rights to insist upon a repair.