PLease help, big electricity charges

annoyedperson2008

Hi All

I wonder if someone can help, I have been away for nearly 4 months and was sent a bill, this all seemed ok, but I thought I would read my meter and call through to British gas anyway. I was told my new bill would be for £600? I asked how this was possible as I had been away during the summer. June through to October. After speaking to a very rude and mouthy Custumer complaints dept she told me to check my meter everyday for 7 days but she didn't think there was a problem with the meter. I then asked her to calculate the units in monetary terms for the times I had been away. She came back with a sum of £447, from july to Oct. How can this be possible when my property had been empty during this time? My readings are something like 2 08957 & 1 17855. Am now at my wits end its now winter so in theory the next few months should be double that cost. I have eon 7, and its a 1 bedroom flat. How can I prove that there is a problem? Nobody else used my property by the way.

thx

Magentasue

Most likely reason for this is that your June reading was estimated. You have read your meter now - when was the last actual reading before that? Look back at past bills and look for readings that don't have (C) Customer or (E) Estimated next to them.

SwanJon

Also check that they have the day night reads the right way round - mixing them up could make the bill bigger.

Incisor

annoyedperson2008 wrote: »

Hi All

I wonder if someone can help, I have been away for nearly 4 months and was sent a bill, this all seemed ok, but I thought I would read my meter and call through to British gas anyway. I was told my new bill would be for £600? I asked how this was possible as I had been away during the summer. June through to October. After speaking to a very rude and mouthy Custumer complaints dept she told me to check my meter everyday for 7 days but she didn't think there was a problem with the meter. I then asked her to calculate the units in monetary terms for the times I had been away. She came back with a sum of £447, from july to Oct. How can this be possible when my property had been empty during this time? My readings are something like 2 08957 & 1 17855. Am now at my wits end its now winter so in theory the next few months should be double that cost. I have eon 7, and its a 1 bedroom flat. How can I prove that there is a problem? Nobody else used my property by the way.

thx

Proving that they are wrong is simple, you get your incontrovertible evidence of the readings before you left and after you returned and you show that they are billing you for units that the meter did not record.

annoyedperson2008

Thanks for your comments everyone! I will keep you all posted but so far they are trying to say that the meter is correct. I'll be taking this further.

Cheers

spiro

annoyedperson2008 wrote: »

Thanks for your comments everyone! I will keep you all posted but so far they are trying to say that the meter is correct. I'll be taking this further.

Cheers

Have you found your previous bill which shows what type of reading it was based on? Numerous people on here get sudden large bills after providing a reading because the last 1,2, 3, 4.. bills hav been based on estimated consumption whch is lower that the actual use.