Barclays Cash Card Account

ovenreadywombat

Hi, Anyone give me an idea of the usual time scale to set up this type of account?
I applied three weeks ago, I have returned paperwork with my signature on which they say is a security measure, and upon receipt of they will activate the account.
Nothing since, I have kept ringing the phone number for inquiries on the application form but I just keep getting fobbed off.
Any ideas?

Extant

The service level agreement for Universal Banking's mail service is 1 week.

I would suggest visiting your local branch and asking them to have a look to see what's going on and to log a complaint about the time taken.

ovenreadywombat

TYVM, for your reply.
I did visit my local branch, over a week ago. The lady I spoke to said she couldn't do much on her system.
I have phoned the helpline number about four times in a week.
All they do is ask for my post code, and tell me that they cannot find me on the system. They keep saying that it takes 2 weeks to process the initial application and then another 2 weeks, from receipt of the security document, to issue the account number and sort code.
About making a complaint would that have to be done in my local branch or is there a contact number for this type of thing?

sutton111

hi there, i opened my barclays cash account about 2 months ago it took ages, 3-4 weeks, i went into branch to get my ID certified and sent the application off, i kept pestering them as well, i phoned them up 1 day and ask like you for the postcode, they said theres nothing, later that morning postie came and there was my pin. "left hand don't know what the right is doing" just keep on at them about it.HTH.

Extant

ovenreadywombat wrote: »

About making a complaint would that have to be done in my local branch or is there a contact number for this type of thing?

Can be done in branch or by calling 0800 282 390, dedicated line for Retail Bank Customer Relations.

Brazuca

I had a problem with HSBC as they messed my application.
It's annoying to have to make a complaint even before you are a customer! So, if it already starts in this direction you better look for another institution.

robertjonesuk

BarclaysManager wrote: »

The service level agreement for Universal Banking's mail service is 1 week.

I would suggest visiting your local branch and asking them to have a look to see what's going on and to log a complaint about the time taken.

i work for barclays and the service agreemenrt level is 10 working days.

also it is possible to open cashcard in the branch.

emma396

i tried opening an account in branch in sept, i went back about 2 weeks after they sent off the application for me (having checked it) was told there was a delay, could take up to 4 weeks, about a week later, the application came back coz i hadn't filled in one box. needless to say, threw the application form away. opened a halifax easycash account online instead, took about 1 week.

[Deleted User]

I'd open a Halifax Easycash account if I was you. You get an Electron card and Internet banking. Much better than Barclay's offering.