JVC Video Camera Out of Warranty - who is liable?

Lawbag_2

I bought a JVC video camera in December 2002, and have been using it on and off since then. It came with the usual manufacturers 1 year warranty, but not the extended warranty when we bought it from Currys/Comet.

Well sods law, it has stopped working, and the error message it gives on the display screen is mentioned in the trouble shooting guide, the solution is to return it to a JVC authorised dealer for repair.

Currys/Comet initially didnt want to touch it because (a) it was out of warranty and (b) it did have their mastercare warranty either. I insisted they repair it for which I was happy-ish to pay for.

I got a phone call from them, a week after I dropped it off, saying they wanted £ 105 to begin investigative diagnosis of them problem, and once repairs were completed, the additional repair costs.

Now Im no technician, but I could expect repair costs to be at least a further £ 100 plus, meaning the repair is more than the value of the camera, even considering its 3 year age.

So who is liable, who pays for the repairs etc...

I thought JVC had a duty to repair an item, even out of warranty, as I recall somewhere learning that you would expect a £350 camera to last more than 3 years. The similar argument went that by spending say £ 400 on a television you would expect it to last a certain reasonable length of time.

Thoughts, advice, criticism appreciated.......

MODERATORS - Apologies if this is in the wrong section, please move as required

penrhyn

Currys is part of Dixons whom I would personally avoid at all costs. Comet is owned by Kesa, not sure what there customer service is like these days.
I would suggest you get in touch with JVC directly and see what they will offer you, good deal on a replacement or something like that.

MORPH3US

To be honest, I would say that a video camera purchased in 2002 that has only just failed has had a good lifecycle. I say that with no specialist knowledge so disregard it if you wish, I just think you will have a very tough time convincing anyone that they should repair it free for you.

Treat yourself to a new camera, not even that expensive these days!

M