Anglian Window Rip Off!

snapdogs

we ordered our windows through Anglian back in the summer, however when the chap came to measure up we said we wanted one window less...we had already paid our deposit... he then told us that the pattern of glass we asked for was no longer available so we would have to change it, which we did... he also told us that we had been quoted for a C grade glass and they now provide B grade glass... so in other words they were not going to charge us any less for the order... even though we pointed out that we were told that the windows had B grade glass in when we placed our order.. They came to fit the windows and I rang them that day to ask why we were still being asked to pay for a window that we did not have... I was told well you changed the glass in the windows that is why, I stated that we did not want to change the glass the chap then snapped and said well why did you then? I explained that I was told that this glass was no longer manufactured so what choice did I have? they refuse to take off the cost of the window we did not have, stating that we have signed a contract to pay them that amount... We are fuming, as they have not finished the job, I have only paid the 1/2 of the amount... I have visited a glass manufacturing web site this evening and have seen the glass I was told was no longer being made, being advertised... I am fuming!!!!!

hollydays

Have you established whether Anglian windows actually supply this type of glass anymore though? Did you have it in writing they were originally offering to supply this? Perhaps when they said it was no longer available they meant they no longer buy it.

I am confused here.You say you ordered the windows,then you seem to be saying that you ordered one too many.

snapdogs

hollydays wrote: »

Have you established whether Anglian windows actually supply this type of glass anymore though? Did you have it in writing they were originally offering to supply this? Perhaps when they said it was no longer available they meant they no longer buy it.

I am confused here.You say you ordered the windows,then you seem to be saying that you ordered one too many.

Hi yes we originally ordered three for our kitchen, however when we met the kitchen planner we were told that we could not have a hob under a window so we had to cancel one of them, we were also told that pilkington no longer manufactured this particular glass... they do still make it, I have an email from their techical department stating this...

snapdogs

sorry also forgot to add yes they did say that they would supply that particular glass too...