Claiming under section 75 of the CCA

Inactive

bomber0405 wrote: »

I think that you are wrong in many ways with the above.

So do I, it looks like a page out of a retailers staff training manual.:rolleyes:

>

Keep us updated on the progress of this situation, it is very helpful to other MSE members.

PROLIANT

Well don't take my word for it, ask any retail store and they will tell you the same.

Inactive

PROLIANT wrote: »

Well don't take my word for it, ask any retail store and they will tell you the same.

Well they would do, wouldn't they?

This site is for the benefit of consumers, not retailers, I think we all know how many of them interpret the SOGA.:rolleyes:

payless

I'm in a similiar situation - £1300 kitchen appliance , purchased 17 mionths ago replaced 13m due to fault, now gone again.
Manufacturers service line refuse to repair ( as over 12m old). and they are unable to provide a service engineer who will look at it ( even if I pay! ).

Will be asking retailer to arrange a repair Or refund (would accept 80% ??) .. if no joy I will speak to CC, then if no joy will issue a Small claims joints against retailer and CC

PROLIANT

Inactive wrote: »

Well they would do, wouldn't they?

This site is for the benefit of consumers, not retailers, I think we all know how many of them interpret the SOGA.:rolleyes:

Well people just interpret T&C's to suit their individual situation, I am merely providing factual information...unless all 6 of my previous employers were breaking the law and were lying to me as well? Back to the point, the first point of contact would have been the manufacturer of the equipment as the retailer would refer you to them anyway.
:think:

Inactive

PROLIANT wrote: »

Back to the point, the first point of contact would have been the manufacturer of the equipment as the retailer would refer you to them anyway.
:think:

That demonstrates clearly the point I was making.:rolleyes:

It is the retailer, not the manufacturer that is responsible for any warranty claims.

PROLIANT

Inactive wrote: »

That demonstrates clearly the point I was making.:rolleyes:

It is the retailer, not the manufacturer that is responsible for any warranty claims.

No you are not understanding the point, a warranty is supplied by the manufacturer, not the retailer, unless the retailer specifies that they are giving you a warranty then you do not have a re-seller warranty...however you have a statutory manufactures warranty of twelve months unless specified otherwise, this is not hard to understand why do you persist on quoting the complete opposite? If the item breaks OUTSIDE of the warranty then go and speak to the people that manufactured it, your warranty is with them, if you go to the retailer inside/outside of the warranty they will just tell you to go and speak to the manufacturer of the item, don’t waste your time in making two trips when it is clear what you have to do. :rolleyes:

Inactive

loaner wrote: »

You really need to google SOGA, and read a warranty, look for the words "in addition". The contract is between the customer and the retailer, not the customer and the manufacturer. Retailers with poorly trained staff routinely exploit the public's ignorance of that fact.

Thanks, indeed you are correct.:T

bomber0405

As a final update, some of you might be interested to know that following the offer from HSBC of 40% of the original purchase price, I managed to negotiate the offer up to 55% - goes to show it is always worth one final letter. Also, finally received an offer of 56% of the original purchase price from Samsung but they want to collect the faulty set as part of the offer.

Not much in it but will probably take the offer from HSBC and sell the faulty unit on ebay.

The whole process took quite a while to get resolved but it was worth it in the end. Thanks to those who provided some useful and positive advice.
:beer:

Inactive

bomber0405 wrote: »

The whole process took quite a while to get resolved but it was worth it in the end. Thanks to those who provided some useful and positive advice.
:beer:

Thanks for the update, a good result, well done.:T