Eon

Options
Sorry, but I need to have a rant.:mad:
On Monday I checked my online billing to find Eon were proposing to increase my Direct debit by £90. That can't be right says I so I phoned them up!!!
I explained that I was already overpaying by £20 - £30 to clear an old balance on the account that had been caused by their not originally taking the dds when they should have, and that I had now cleared that, so surely they had got it wrong?? They took new readings from me and after a lot of argument where I explained that I didn't believe it was going to be that much, and I couldn't afford it anyway, I reluctantly agreed to meet in the middle (with an increase of £40.)
Today I have been presented with a revised bill telling me I am £120 in credit.:confused:
I feel argument coming on.

Comments

  • Magentasue
    Magentasue Posts: 4,229 Forumite
    Options
    But you should be in credit at the beginning of the winter. How much depends on your annual usage. Unless you go away for the winter or use less than you do in the summer, your credit will gradually get used up.

    Not saying £90 increase, or even £40 is correct - you need to cost your annual usage to calculate that - but with price increases, most of us will be paying more unless we use less.
  • Treading_Water
    Options
    I don't disagree, but surely they don't need to increase my dd as well?
    When I spoke to them the other day I was told that they prefer all customers to have a zero balance in the spring, I said thats fine by me if I owe you anything then I will happily write you a check.They wouldn't agree to that either. I nearly told them to stuff it and I would go back to quarterly billing, but as I would then lose all my online billing and dual fuel discounts I thought that might be cutting off my nose to spite my face.:confused:
    Might be time to switch.
  • Magentasue
    Magentasue Posts: 4,229 Forumite
    Options
    I don't disagree, but surely they don't need to increase my dd as well?

    No, maybe not but that will depend on your annual usage.
  • spiro
    spiro Posts: 6,403 Forumite
    Name Dropper First Post First Anniversary
    Options
    I don't disagree, but surely they don't need to increase my dd as well?
    When I spoke to them the other day I was told that they prefer all customers to have a zero balance in the spring, I said thats fine by me if I owe you anything then I will happily write you a check.They wouldn't agree to that either. I nearly told them to stuff it and I would go back to quarterly billing, but as I would then lose all my online billing and dual fuel discounts I thought that might be cutting off my nose to spite my face.:confused:
    Might be time to switch.
    The whole point of paying by DD is that you dont pay anything by cheque, if you have to pay by cheque they may put you on a cheque tariff even if you pay 90% of your bill by DD. Given the current high prices £120 credit at the begining of the winter is not a lot.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • Treading_Water
    Options
    Thats basically what they have told me.:eek:
    We have agreed to revue when the next bill comes out in February.
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 343.7K Banking & Borrowing
  • 250.2K Reduce Debt & Boost Income
  • 450K Spending & Discounts
  • 235.9K Work, Benefits & Business
  • 608.9K Mortgages, Homes & Bills
  • 173.3K Life & Family
  • 248.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards